Old (2018) meters

Level 5

Gazzle

02-02-24

756 views

How do I remove "no longer active" meters from my account ...... they should not be there?

4 Replies

Best Answer

Level 77

WizzyWigg

02-02-24

Best Answer

Originally Posted by Gazzle

That was a Logon to the community issue, which was resolved without contacting "CustomerService".
Should I contact "Customer Service" this time around?

Yep. The forum doesn't have any access to your account. Anything like that will have to be done via Customer Services directly. Ways to contact them can be found under Contact Us at the bottom of this web page.

Last edited by WizzyWigg; 02-02-24 at 16:09.

Level 91

JoeSoap

02-02-24

@Gazzle

On your previous thread you were advised to contact customer service, to which you replied it was all sorted. What did customer service advise?

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 5

Gazzle

02-02-24

That was a Logon to the community issue, which was resolved without contacting "CustomerService".
Should I contact "Customer Service" this time around?

Community Team

Han_EONNext

08-03-24

Morning @Gazzle 😊

Hannah here 👋 did you manage to contact us to get those old meters removed?

🌍 Striving for a bigger, better and sustainable world!

There are lots of new ways to contact us! If you do need us please 👉get in touch👈

Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈