New meters fitted yesterday but the balance hasn't transferred yet. The meter fitter added £10 emergency credit to both but the electrics now exhausted.
I made a top up via the app for both meters but only received a code for the gas.
The app and website appear to be down and EON's telephones don't work weekends.
For a vital service supplier this is very poor at best.
So what happens tomorrow morning, do I just loose supply while I waste time trying to contact someone? What would happen if I was a vulnerable person?
Will someone from Eon read this and react?
Last edited by swm6644; 21-01-24 at 12:11.
Reason: Spelling
I'm not an Eon Next employee. This is primarily a customer to customer forum. Ways to contact Customer Services at the weekend can be found here: https://eonnext.com/contact .
I'm sorry to hear that you experienced some issues topping up over the weekend. With Smart Pay As You Go, essential maintenance work of our app and website take place, as you'll never go off supply on both your gas and electricity after 4pm on a Friday until 10am on a Monday, as long as you have at least 1p credit remaining at 4pm on the Friday.
Thanks @WizzyWigg for linking to the other thread relating to this query, I hope that this has helped you @swm6644
Let me know how you've got on 😊
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