[brum196666]

Password reset email finally arrived and I'm back into my EON Next account proper 🎆

[retrotecchie]

@Beki_EONNext

Did you ever get any answer to my query about being eligible for ECO, as applied through the E.On Next website, only to be told it was not available because of my postcode?

[Anasa_EONNext]

Morning @retrotecchie Hope you are well! Good question...I'll see where @Beki_EONNext is at with this one and get back to you 😊

[Beki]

Hey @retrotecchie, nothing as of yet but the scheme isn't due to start yet properly so it may be that you're applying too early?

This is from the Energy Saving Trust website.

You’ll likely have to apply for the scheme through your energy supplier. Details of how you’ll to do this haven’t been finalised. As this is a grant, you won’t have to pay it back if your home is included in the scheme.
Even though the scheme is due to start in spring 2023, the UK Government plans to work with energy suppliers to see if it could deliver some of the scheme earlier in 2023.

I've also just been on the website but I believe the link has been taken down. Do you have it available?

[retrotecchie]

@Beki_EONNext

No, I applied for the 2022 scheme for which I was told I qualified but was then told you don't cover my postcode area. This year' s scheme closed on 23 December. The link was taken down again on 24th Dec but was only live for two weeks as I reported.


Go back through the list of bugs I provided. It's among those. Also you should have a record of my application...

[Beki]

@retrotecchie Thanks for explaining. I did report this at the time and questioned why we haven't covered your area but I have had no response.

I have just had a search and I think this needs to be put through by an Energy Specialist. I'll pop you a DM with some questions.

[retrotecchie]

@Beki_EONNext

Here is a screenshot of the link, which was only working between around 10 Dec until it was taken off again. Prior to this, the link just redirected users back to their account home page.



Still not sure what my 'exclusive energy solution offers' are, either, which apparently all your customers are supposed to get, but so far nothing has come my way.

[DebF_EONNext]

Originally Posted by brum196666

Password reset email finally arrived and I'm back into my EON Next account proper 🎆

Hey, thanks for posting your feedback @brum196666! I'm glad you are sorted now 🎉 how are you finding your online account, do you find it easy to manage? Is there anything that you would like to see that isn't on there already or anything that you find difficult to navigate or would change?

[gbhxu]

How about interest on balances?

[Rik]

@DebF_EONNext You asked for feedback, so here it is. As I am now an Octopus Energy customer I can make the comparison.


Website - E.On Next’s looks like something that would appeal to children. There is no easy navigation, no energy usage charts to look at and it is not at all obvious which account your are looking at if you have more than one. The Octopus customer website has all the essential information right there on the front page, the name of the tariff you’re on, the charges and most importantly graphs showing you what you have used and when. You can even download raw data to put into a spreadsheet should you wish. This is streets ahead of what E.On offer.


Customer service - when I used to wait to get through on the phone to E.On, there was never a straightforward answer to a simple question. It all seemed like too much bother unless it involved me having to pay you money - then they were best in class!! In contrast I phoned Octopus because I couldn’t see my Gas meter readings and the guy solved it in under 30 seconds after finding an incorrect digit in the serial number.


SEG - Last year E.On Next paid me 3p/kWh for export. After the year was up I was sent a cheque, yes a cheque - can you believe - for what I had earned. I had to ask my Gran to identify what one was! Octopus pay me 15p/kWh export, five times what E.On Next offer. And, every month the value of my export is applied to my account. No cheques involved a year later! By the end of this summer I will have built up a nice credit to offset the cost of winter fuel. I also get a graph showing my daily export because Octopus can read the export numbers from my Smart Meter; something I was told was impossible by the E.On SEG department.


This is all simple, obvious no-brainier stuff that Octopus provide. I see no possible reason why every Energy company doesn’t do likewise. No wonder they are taking your customers away from you.