@mandyc Anasa here 👋 so sorry to hear that you've not been able to get hold of any one over the phones - is it anything that the community can help with? obviously if its account specific you'll need to get hold of us over the phone or online if you've not had any joy with getting hold of us over the phone as we'd need your account details, if you do prefer calling rather than online our lines can be quieter in the morning or towards the end of the day - our lines are open Mon - Fri 9am - 5pm 😊
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So you've been switched from Eon to Eon next.? When you say your meters are blank are you referring to your in house display or the actual meters themselves?
If the meters are blank then that is a matter for Eon next to resolve urgently.
Hi Yes both my Meters are blank Electricity one is in the House Gas one is Outside my front door. Both are Blank !Never an issue with Eon in the past and was able to give my house readings fine if asked for... but all of a sudden this and very convenient with the new prices coming into effect. I can't help thinking if they are doing this with a lot of people which I have seen having similar issues the money they will be making is astronomical! I have my Smart Meter in the house and they seem to be getting my Electricity reading of that but nothing for the Gas! My Account is quite a bit in Credit at the moment.
Only problem is trying to get in touch with Eon Next which is proving to be impossible every day now.
Hi @Victimised I'm really sorry to hear that you're having trouble with your Direct Debit amount 😔
The increase could be due to a number of factors and this will need to be looked into by one of our Energy Specialists who can check to see if there's anything wrong.
The quickest to get in touch is via Facebook or Twitter where we're currently available 24/7, 365 days a year! Just search E.ON Next on Facebook or eonnext on Twitter.
If you don't use social media, you can email at hi@eonnext.com or call on 0808 501 5200 - the lines are open weekdays 9am - 5pm.
Let me know how you get on.
Pete 😊
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Perhaps @theunknowntech and or @PeterT_EONNext can investigate this . The advice on how to contact given in the post above is sound. But make sure to have your account details to hand and include these in any twitter/Instagram/Facebook/email you send.
My own bills have nearly trebled comparing last year to this year. - came off great long term fixes, transferred to Eon Next, had one price cap increase and now another due within the week. So prices have gone up massively. But while the latest increase is said to be 54% for the average customer - well I'm not average. My electricity consumption is lower than average and my gas use quite a lot higher. And Gas has gone up more than electricity. So my increase this time is decidely not average.
Your DD calculation is based on an estimate of consumption and the prevailing prices. Credit should reduce the DD and arrears increase it. You should definitely ask Eon next to justify their DD. If you pay too much its like giving them an interest free loan.
Come on, surely you can set your own DD prices as long as you know you aren`t going too far into debit? I`m nearly 200 quid in credit so I`m dropping mine down to clear some of it over the summer.
Please post photos of your meters here. I'd like to try and help you with diagnosing the issue, but I need to see what you've got first as that affects my advice.
Just another guy passing by... The unknown tech way...
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@UKDave51 Hi Dave Anasa here 👋 hope your well, we calculate your Direct Debit based on your previous usage and what you're expected to use up until your annual review which is normal around April - May time, at this point we'll refund any credit on your account so you have a 0 balance and re set you Direct Debit again for the next 12 months.
Also during the year you can review and change your Direct Debit if you feel your payments are too high or too low. The more meter reads we have the better we can set your Direct Debit and if there are any changes for example extra visitors or you go away for a few weeks/months just let us know and we'll review.
@UKDave51 Hi Dave Anasa here 👋 hope your well, we calculate your Direct Debit based on your previous usage and what you're expected to use up until your annual review which is normal around April - May time, at this point we'll refund any credit on your account so you have a 0 balance and re set you Direct Debit again for the next 12 months.
Also during the year you can review and change your Direct Debit if you feel your payments are too high or too low. The more meter reads we have the better we can set your Direct Debit and if there are any changes for example extra visitors or you go away for a few weeks/months just let us know and we'll review.
Have a great weekend! 🙂
Interesting, i thought my credit stayed on my account indefinitely, i will need to reassess how much I`m paying once the refund has been processed, thanks for that.
I've calculated the maximum unit prices for electricity and gas from the data released by OFGEM. These are posted in good faith and my methodoligy seems to be correct - I've checked my own prices and on some comparison sites. If you think i've got anything wrong let me know.
The maximum prices under the price cap for gas and electricity from 1 April 2022 (tomorrow) for payment by Direct Debit are as follows:
VAT inc
VAT inc
Electricity
Maximum standing Charge per day
Maximum charge per kWh if maximum standing charge applied
East Midlands
0.4475
0.2763
Eastern
0.3792
0.2924
London
0.3214
0.2963
Midlands
0.4813
0.2787
N Wales and Mersey
0.4758
0.2958
North West
0.4224
0.2802
Northern
0.4891
0.2709
Northern Scotland
0.5005
0.2791
South East
0.4166
0.2948
South Wales
0.4815
0.2829
Southern
0.4340
0.2846
Southern Scotland
0.4965
0.2784
Southern Western
0.5163
0.2841
Yorkshire
0.4853
0.2736
GAS
Maximum standing Charge per day
Maximum charge per kWh if maximum standing charge applied
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