The whole point of going with smart metres is to have IHD, but they haven't provided it for some reason. I find it more difficult to read the metre readings now than when I had the old ones. I know I don't have to submit the readings any more, but the point of having a smart metre is to monitor your usage, which I am no longer able to do. Can I return to the old metre and cancel the smart metre? Is it possible to make a request for an IHD?
If the meter was installed by E.ON Next less than a year ago you are still under warranty and can get a new IHD for the meter, if it is out of those requirements I am really sorry but there isn't anything that we can do 😯
But please if you feel your meter is under warranty, give our Energy Specialists a message on Facebook, Twitter or Instagram and they can see what can be done for you🙂.
Hannah 🌍
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
hopefully @Han_EONNext can advise on the IHD. But it will not be possible to return to the previous type of meter.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Han_EONNext
Thank you Hannah for your prompt answer.
I'm not sure why I have to pursue an energy specialist on Facebook for something I thought was included in the package.
On chilly, rainy winter nights, I don't see myself checking the "Smart" gas metre outside. As previously stated, the main reason I wanted to switch to a smart metre was to have IHD; I have no trouble providing metre readings.
I'm curious if E-ON does not provide IHD while installing smart metres; is this a typical procedure that applies to everyone, or are only a few clients eligible for IHD? Do they supply a smart metre with IHD or not?
Hmm that is a strange one! Normally, people are given a IHD upon installation so I can't see why you haven't been given one! I have sent you a private message to get some more details from you 😊
I want to open a complaint as to why you was not given one in the beginning! And also get you a new one!
Hannah
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
