Hello @silverfox55 Anasa here 👋 just checking in to see if you were able to do the tariff change? 👀 I see you've not got much faith in our customer service ☹ but I can assure you that we're not all robots and we work really hard to make sure we get to our customers in a timely manner with so many ways to contact us I'm sure you'll find a way that is best for you 😊
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Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
Not this particular version but there is another Next Pledge Tracker if you look in the tariffs available to you. See THIS POST
Thank you so much for your posting. I was not aware of that section within my online account.
I was only being offered Fixed Rate Tariffs from my personal online account.
The other thing I would like to add is that I am actually an EON Next (Sainsbury's) customer and initially, when I telephoned, the agent said that I would not be eligible for a tracker tariff as it was only available for 'Real' EON Next customers.
I asked the agent if they could double check that and after checking with their manager, I was allowed to go on the Tracker Tariff.
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