My fixed rate came to an end on 19th January ☹️, but my smart meter pricing has not changed to the new rates. Will this automatically change over the next few days or will I have to phone?
Fixed Rate has ended
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Level 9220-01-23@sequinn
If your fixed rate was reduced by the EPG, then your new variable rate won't be very different at all. However, if you send an email to hi@eonnext.com with all your details and "Request Smart Meter Tariff Update" in the subject, this should ensure your meters are indeed up to date.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Team24-01-23Hey @sequinn,
It can take a few days for this to update & you may need to turn your IHD off then turn it back on as close to the meter as possible to reset. If it still hasn't updated after this I would get in touch with our energy specialists as @retrotecchie has said if you let them know you need an IHD tariff update and they will do a remote update for you. You can find all of our contact info here 😊"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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