I can no longer access your thread. This maybe because @meldrewreborn has reported it to get some Admin attention.
Have you tried the tariff search link in my original reply to see what tariffs are available and if the rates tie up in any way with what you have been offered?
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@JoeSoap yes I kept losing access to the system - I'd write a reply then not be able to post it and be told access to the site is unavailable. Just techie gremlins hopefully.
So only one tariff has been made available to me - if I try and search for anything else, once I put in my postcode I'm told I can't choose anything online ...
What a carry on this is. EPG, EPSS, coming to the end of fixes, different tariffs, hordes of people trying to contact customer service, EPG ending in April by the looks of it… I just think it’s all too much for people, systems and algorithms to cope with. It’s just a mess.
I have just been offered a fair resolution to a complaint that involved a retrospective tariff change. The prospective extra problems that could have thrown into the mix partially led me to stay exactly where I am.
I think you will need a great deal of patience and wait for customer service contact to have any hope of resolving this issue.
What a carry on this is. EPG, EPSS, coming to the end of fixes, different tariffs, hordes of people trying to contact customer service, EPG ending in April by the looks of it… I just think it’s all too much for people, systems and algorithms to cope with. It’s just a mess.
I have just been offered a fair resolution to a complaint that involved a retrospective tariff change. The prospective extra problems that could have thrown into the mix partially led me to stay exactly where I am.
I think you will need a great deal of patience and wait for customer service contact to have any hope of resolving this issue.
Aye ... well I see this evening that Beki from the community team has made contact now - I don't know if that's the same as the regular Customer Services team - but hopefully is a part of it and can help as she suggests. I am so pleased to hear you've now been offered a fair resolution to your complaint that involved a retrospective tariff change - yaaay!
Beki is the Community (forum) Manager and can be a bridge between you and customer service. Sometimes it can be difficult to get your point across to a CS advisor and of course it can be a slow process. Beki can read all you and others have written and can liaise with you in something close to real time.
I wish you a successful outcome and should point out that as a customer to customer forum there is no requirement for staff to get involved in your case and often the official advice is simply to contact customer service. In your shoes, I would accept Beki’s offer of assistance.
Last edited by JoeSoap; 26-10-22 at 23:07.
Reason: Added a bit
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