[ncameron11]

We have been transferred over to Eon Next but are stuck in the log in process - no verification emails being received to previously used email address. Cant log in to check account or supply readings ! What should I do ?

[ncameron11]

Originally Posted by HannahD

Hey @sammyh25 and @ncameron11

Hannah here, do you want to drop me a direct message with the account details of you dad/father in law? We'll get this sorted for you but just want to keep all his details safe and keep them private!

Thanks

Hannah - here to spread positive energy

Hannah thank you so much for getting in touch.

Neil managed to get a response from the Twitter team and it has all been sorted...

Team work in action, thank you.

[theunknowntech]

That's... Not good...

I'm theunknowntech by the way, a forum volunteer who helps out on here. I've been trying to think of what to suggest, so I do apologise for the slow response.

It sounds to me as if your email address didn't get registered properly to the account when it got moved. Did you check the spam folder just in case it went there? If you're still having trouble, you'll probably need to phone customer service to get this resolved as it might be a bug in the system. You should also be able to check on the account status and submit a meter reading at the same time too.

[sammyh25]

@theunknowntech Thank you for the advice, I'm another family member trying to get this sorted out for our father in law. There is nothing in spam and we've not seen any letters from e-on/e-on Next regarding setting up the online account. Several of us have tried calling but we never get an answer on the telephone and we can't ask our 98 year old father in law to try...

We've emailed customer services to see if that gets a response but in the interim he's stuck paying £130 a month and we have no way of adjusting it...

[theunknowntech]

No worries. Let me see if I can get a moderator to stop by as they might be able to help get this fixed.

[HannahD_EONNext]

Hey @sammyh25 and @ncameron11

Hannah here, do you want to drop me a direct message with the account details of you dad/father in law? We'll get this sorted for you but just want to keep all his details safe and keep them private!

Thanks

Hannah - here to spread positive energy

[HannahD_EONNext]

Brilliant news! Glad you got it sorted and were able to chat to one our great digi team members through Twitter.

If you ever have account specific questions in the future I'd fully recommend messaging them again (or Facebook works the same) as they're around 24 hours a day, 365 days a year so are always there to help. But of course feel free to pop back to us here in the community, we love having new people to talk to!