[Deviljane666]

Is anyone else's tariffs showing the prices before the EPG mine are showing that my electricity is 50.87 p/KWH and gas at 14.66 p/KHW, surely this isn't right I did ring yesterday and they said it would be rectified at midnight and that they was pulling everyone's smart meter readings then too but it looks like they haven't done either

[Beki]

Hey there, Beki here 👋


I've been working away from home today so please excuse the rather late message.

I have read a lot of your messages today and I firstly want to thank you for being so passionate about supporting other members on the forum. Your ability to hold space for one another and empathise with other members is the definition of a Community.

The past week or so has been crazy across the industry. As a business, E.ON Next has been dealing with increasing high demand and part of this is due to the unexpected tariff situation.

We first heard rumbles of these errors on Saturday morning, when the first messages started to come in via social media. We initially thought, that this would be a much quicker fix than it has been and the tech team are continually working tirelessly to get this error fixed. We are aware that this must have been upsetting for some customers but please be assured that it will get resolved.

On top of the email, social media and telephone demand, the entire Community Team has also been inundated with private messages and emails. I fully understand that we haven't been as public facing as we usually are on the Community and did not update the EPG thread that was quickly created two weeks ago after the government announcement.

We definitely should have popped a message here and you’ve helped to highlight that gap in our process and so going forward, we have a few things that will be fully implemented in the next couple of weeks, to ensure this doesn't happen again:

- Already in the works is a 'Community Team' tag in which our members will be able to flag down the team if assistance is needed.

- We will add a service thread, which will help our more frequent members give some direction should they need to support.

I hope that you will see these changes as an improvement to the ever growing and advancing Community. Should you wish to pop me some feedback or ideas for changed, let's begin another thread, perhaps in the 'Get Involved' section.

Anyway that I can help, I will.
Beki

[KAYLEIGH123]

Mine showing the old prices still too

[Johnh1995]

It is simply a case of more empty promises from E on Next. For weeks they have been waffling about the unit rates but still do nothing

[puppy]

My online bill is showing the high prices also .. I did manage to get through to them yesterday and she assured me we wouldn’t be paying those prices, the computer automatically updated everything to what it would have been if price freeze didn’t happen .. my in home display still hasn’t updated yet though

[KAYLEIGH123]

Can you sort out my smart meter @PeterT_EONNext to show the correct prices please

[Deviljane666]

I just hope they get it sorted, my brothers with a different energy supplier and on his account its showing the EPG rates, so if they could get it done for Oct 1st why couldn't EON next, it's worrying if they are charging us the rates before the EPG and I hope if they qre they reimburse people. And they don't let their customers know there's probs either they could put something on social media platforms at least!

[Deviljane666]

@puppy I hope they get it sorted, my IHD is still showing the fixed tariff rates so I've switched it off until all this is rectified.

[Tommysgirl]

My account is showing the wrong amount today too. I rang them yesterday and they said the unit price for electricity will be 32.239p and 10.19p per kwh for gas. I've emailed them to correct this, (not had a reply yet) because there is no-one to answer the phones on Saturdays. I'm glad I found this thread, because I thought at first it was just me whose account they'd made a mistake on. Hope they sort it soon and an apology would be nice for their error and for scaring customers unnecessarily!

[Deviljane666]

@Tommysgirli thought it was just me too, I've been up most of the night worrying about and trying to find information on it x