@Anasa_EONNext
So why is my bill this month is -£27.66. Due to the govt grant thats meant to help me with my bill. My direct debit is still being taken at £93.61 which makes me £346.23 in credit. Looks like you are profiteering. I should be gaining not yoi
Good evening at @BillyBear I'm sorry there seems to have been some confusion with how this is being applied and has not quite worked out they way it was expected this is due to the timing of your Direct Debit, If you need to reduce your Direct Debit due to the amount of credit on your account you can do this via your online account or get in touch with one of our Energy Specialist who will be happy to assist you, just make sure your reads are all up to date or you can request a refund whatever is easier for you, the money has been applied to your account and is yours to decide to do what is best for you no profiteering from our end 🙂
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@pinkypanther Anasa here 👋 As you know I am looking into this for you but just in case there are others in the same boat the only option we have at the moment is to fit you with a smart meter if you are vulnerable and are not able to get the post office to top up your meter a smart meter is something we'd look into for you, I know it's not for everyone but it is an option to think about 😊
@Anasa_EONNext Hello there, I'm a EONNext traditional PAYG meter for both electricity and gas. I was wondering if it was possible to get my December voucher sent via email instead of waiting for it in the post as due to postal strikes it could takes weeks to over a month to come and its getting hard to keep up with the costs of the gas this winter due to our low income currently. I know other energy companies such as Scottish Gas and Scottish Power have been doing this for their customers, I'm just wondering if it is possible with EON too?
Thank you
@Silent 👋 I hope you are well, there has been a lot of talk about this over the forum and at the moment it is not possible for us to send the vouchers 'm afraid, we are always working on ways to improve our customers service and we have taken on board everyones feedback, we do understand that it has been less than ideal with all the strikes and postal delays. If you are struggling in the mean time please reach out and we can look into what we can do for you to make sure you stay on supply whilst waiting for your voucher, have you thought about having a Smart prepayment meter? this way in situations like this we can send any credit straight over to your remotely 😊
@Anasa_EONNext Sadly it's a private let and would be up to the landlord to allow us to change the meters, thanks for the update and hope the vouchers come in the post soon :c
@Silent You as the tenant have every right to make that choice. You are in control of the property while you are the tenant. By all means inform your landlord of your choices you don't need them to allow you to do anything.
@Anasa_EONNext Hi So i have read your thread and this is how I have understood scheme and this was how it was applied to my account, from October my DD was adjusted and on the 1st of the month i paid and between 1st - 5th a credit was applied to my account however the point here is that my dd was adjusted. My fixed rate ended a month ago so I am on a variable rate new dd but thought at least in March my DD will be adjusted as per your website as per gov uk and as usual the credit will be applied. After various conversations yesterday I was told point blankly no, eventually told they would have time to change the DD well they had time in December and that they hadnt received the money I explained all is irrelevant by dd should of been adjusted I was told that if I dont like the resolution they will close the complaint and issue a deadlock letter, the service i received yesterday was appalling! every website confirms the same when you are on a fixed dd that it will be adjusted?
March's EBSS payment's are not yet showing on my online account and I'm assuming that any DD reduction will only be applied once the EBSS has been credited to your account. If your DD has already been taken out, then you should either get the £67 refunded directly to your bank account OR it will sit in your account as a credit. Until the EBSS is actually credited to your online Eon acount, I'd suggest waiting a little longer to see what E.On Next do with your EBSS payment this month. 👍
My March bill (raised on 1st March) states a DD (although Variable - not fixed) of £159.99 and when the EBSS gets credited to my account, the actual DD taken in mid-March will be £67 less, assuming of course there is no undue delay.
As this was your first post it doesn’t give us volunteers much background.
Clearly you’re unhappy and have made a complaint. At the end of the day providing you have received the £400 of the government support into your account and your bills have been correctly debited, your balance inclusive of your DD will be correct.
Do you have a massive balance?
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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