Any Info Would Help No Gas Meter Readings

Level 5

19-01-23

2416 views

Hi

I moved my account over to my new property in March 22 I've had no Gas Bill just a estimated bill in August 22

Been in touch with eon next via phone and WhatsApp they finally raised a DCC ticket back in November 22 I'm still waiting I rang eon next today 19th January 23 & another message was sent to them on the 6th January 23

Have been told to wait another 7 days to see if they get in touch the lady says she will keep trying to get hold of the Smart metering team

Ive checked on the Citizens Advice Site meter check it says its working & its a SMETS2 meter for Gas

I cannot check meter as I'm disabled and its in the bottom of a bedroom cupboard

What do I do now in relation to this dcc ticket its been 10 months now the meter has sent no readings

Many Thanks

15 Replies

Level 92

retrotecchie

19-01-23

@orbiter400

More likely the supplier hasn't pulled readings because the meter won't actually send readings without a request from the supplier. Do you have a smart electric meter and is that correctly sending readings for which you are being billed?

Do you have an in home display which works, because if you do, you should be able to obtain meter readings using that and submit them manually if need be while the smart readings are being sorted out.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 5

orbiter400

19-01-23

Hi yes I've a smart electric meter I'm with eon next & that has been sending readings ok
The bills do reflect my usage correctly

Level 92

retrotecchie

19-01-23

@orbiter400

Do you have a working IHD?

Level 5

orbiter400

19-01-23

@retrotecchie Hi no I do not have one

Level 92

retrotecchie

19-01-23

@orbiter400

Ah, ok, that complicates things. Let me give @PeterT_EONNext and @DebF_EONNext a shout for you. Peter is good at kicking meters remotely and DebF is good at looking into the billing.

Let's see if we can progress this for you.

Level 5

orbiter400

19-01-23

@retrotecchie Thankyou

Community Team

PeterT_EONNext

19-01-23

Hi @orbiter400

I'm sorry to hear that you've been having trouble with your gas meter for so long.

From your post alone, I know that we won't be able to assist you directly from here. The reason for this is because a ticket has been raised with the DCC.

When a ticket is raised with the DCC, this is because all avenues of trying to fix the error from our end have failed, and it's then been identified that the communication error lies with the central communications network, of which we have very little control over.

If a ticket was previously raised and you didn't get a follow up from this, you should have been notified so I'm sorry if this wasn't the case. It should take around 2-3 weeks for us to hear back from the DCC as to what is happening with the meter from the time the ticket is raised, if we hear nothing, another ticket is raised (this can happen from time-to-time)

It's concerning that you haven't been billed for your gas usage for quite some time based on actual readings, so this will need to be rectified sooner rather than later. Meter readers may be in the area, although you're unlikely to be on the current walk order for this, as you actually have a gas meter inspection coming up on, or around, the 16th May 2023 which will be carried out Morrison Utility Services (please note, it's unlikely that you'll receive contact about this, but if you happen to miss them, they will leave a card with their number on)

I understand that you struggle to read the meter yourself. Is there anyone at all that might be able to help you by reading the meter for you, such as a friend or family member?

Last edited by PeterT_EONNext; 19-01-23 at 14:42.

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Level 5

orbiter400

19-01-23

@PeterT_EONNext Thanks for the info on DCC Unfortunately my son tried to read the meter when he visited but it wouldn't go onto anything he rarely has time off work I have no other way of reading the meter note my son does not live with me either
When the boiler was tested recently I asked if he could read the meter he had no luck either

Level 5

orbiter400

19-01-23

@PeterT_EONNext one question I do have is once the smart gas meter is working I'm on a fixed tariff till November 23 can I move this over to a Pay as You Go account
The Electric meter works fine so could I move this to smart pay as you go first or is it best to do gas / elec together