if your DD is normally £40 then the amount actually collected for next 6 months would be zero, without you changing anything! It seems to me that the communication about how this will work is confusing customers no end.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
if your DD is normally £40 then the amount actually collected for next 6 months would be zero, without you changing anything! It seems to me that the communication about how this will work is confusing customers no end.
The original DD was around £60 then reduced to zero from 1st October then set to £40 thereafter for no obvious reason. If EON Next don't reduce it back to zero as instructed then I will delete the DD.
Just searched and found that Para. 5.24 of the document in the following link says it should be paid in the first five working day of every month. That’s if I’m reading things right.
Edit… That’s not for DD customers so will have to dig further.
Another Edit… Try Para 5.32. Seems to suggest the credit should be applied on the same date as the DD. What do you think?
Yet another edit… Para 5.29 may be of interest to you.
Thanks for the link @JoeSoap. I agree with your two suggestions and I'll add 5.6:
"Suppliers should aim to provide the EBSS payment to eligible customers on the earliest possible date within the scheme month for all customer payment types, except for Direct Debit customers, where the EBSS payment should be provided in line with the established Direct Debit collection schedule."
It is very clear that the credit to a customers energy account should be in line with the DD collection schedule. As my DD is collected on the 1st (excl. w/e) of the month then my eon-next account should have been credited, which it has not.
It seems that eon-next have fallen foul of the Government Guidelines already.
I really do not understand how this has become so complicated. Eon should simply credit everyone's account with the subsidy and then, over the coming months, allow usage to dictate whether your DD should be adjusted based on credit and / or deposit to bank account.
Thanks for the link @JoeSoap. I agree with your two suggestions and I'll add 5.6:
"Suppliers should aim to provide the EBSS payment to eligible customers on the earliest possible date within the scheme month for all customer payment types, except for Direct Debit customers, where the EBSS payment should be provided in line with the established Direct Debit collection schedule."
It is very clear that the credit to a customers energy account should be in line with the DD collection schedule. As my DD is collected on the 1st (excl. w/e) of the month then my eon-next account should have been credited, which it has not.
It seems that eon-next have fallen foul of the Government Guidelines already.
That’s how it reads to me too.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I have sent them a DM on Twitter @JoeSoap quoting section 5.32 of the Government Guidance and asking when can I expect it. I can't believe they've got much on at the minute!
I'm bemused. Simply deducting the subsidy from the DD payments is not the same as the subsidy ACTUALLY being credited to pay for household energy consumption. Perhaps I'm being slow; more coffee perhaps ...
they have had months to implement this £400 discount. The guidance is pretty clear (although rather wordy) the supplier gets the money from the government at the start of the month and should apply it to customers accounts ASAP.
the EPG has been implemented in a much shorter timeframe and is bound to have even greater quirks.
This months payment was £120 - 66.66 = £53.34, this amount (£53.34) showed on my homepage and is pending payment at that amount on homepage and only the £53.34 withdrawn from my bank (so all good there) . Next months payment showed £75.34 which is less the £66.66 from Gov help. Since I'm well in credit I tried to lower this amount and the lowest I could go was £129, so I clicked on this amount thinking my homepage summary for the next payment would now show £61.34 (less the £66.66), but now it shows £129 as my next payment!!!
So does this now mean my next DD out of my bank will be £129 and not £61.34?
Looks like in trying to lower my DD I've now messed up the discount.
This is why I'm confused. They've subtracted the subsidy from your DD, not from your ACTUAL usage / credited your account. Considering you're also in credit; how has the government subsidy actually benefitted you? Where did it go? (:
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