[Onefish]

Originally Posted by theunknowntech

Also, if I could ask the same for you @Onefish , that would be great. I'll make it worth your time.

This should be the other image . @theunknowntech

[theunknowntech]

Thanks! It looks like your HAN is healthy, but as you've got an SKU1 Cellular Comms Hub, I can do a bit more diagnostics. You should see five LEDs on it, marked SW, WAN, MESH, HAN and GAS. In your case, I'm expecting SW, WAN, HAN and (possibly) GAS to be flashing/pulsing once every five seconds. Please could you tell me what you're seeing from all of them?

From this, I can give you my diagnosis.

[Onefish]

Originally Posted by theunknowntech

Thanks! It looks like your HAN is healthy, but as you've got an SKU1 Cellular Comms Hub, I can do a bit more diagnostics. You should see five LEDs on it, marked SW, WAN, MESH, HAN and GAS. In your case, I'm expecting SW, WAN, HAN and (possibly) GAS to be flashing/pulsing once every five seconds. Please could you tell me what you're seeing from all of them?

From this, I can give you my diagnosis.

Hi,
yes, those four lights flash green every few seconds. The only one which doesn't, is the MESH one.
To add to the confusion. Today, they've finally issued a bill/statement. Trouble is this shows a smart reading dated today of 700. Even though there is a customer reading from a few days before that which read 838.
So I've no idea where the 700 figure comes from. They've also , annoyingly, charged me at the new higher rate, which I only signed up to three weeks ago, but they've used the higher rate, and higher daily standing charge , for everything back to Dec 1st last year :(

[theunknowntech]

That's not right. You should only be paying the new rate from the date you agreed to it. Everything prior to that should be billed at the old rate.

You're in luck however. Smart Meters retain 13 months worth of data, so it is possible to retrieve it again and re-bill you. Given this needs to be arranged and I want to see if your smart readings can be fixed anyway, let me call in backup. @Bennie_EONNext have you got a bit of time please?

[HannahD_EONNext]

Originally Posted by btc

Thanks @theunknowntech - I appreciate the response. It definitely has the feel of a dead network currently! Hopefully @Beki_EONNext and @HannahD_EONNext can help.

@btc

I've popped your account over to our smart technical team as my usual tricks haven't worked. They do have about an 8 week wait due to so many smart issues at the moment but we'll get back to you!

Thanks

Hannah

[PADDY1969]

@HannahD_EONNext okay thanks

[btc]

Originally Posted by HannahD_EONNext

@btc

I've popped your account over to our smart technical team as my usual tricks haven't worked. They do have about an 8 week wait due to so many smart issues at the moment but we'll get back to you!

Thanks

Hannah

@HannahD_EONNext thanks, much appreciated

[Onefish]

Originally Posted by theunknowntech

That's not right. You should only be paying the new rate from the date you agreed to it. Everything prior to that should be billed at the old rate.

You're in luck however. Smart Meters retain 13 months worth of data, so it is possible to retrieve it again and re-bill you. Given this needs to be arranged and I want to see if your smart readings can be fixed anyway, let me call in backup. @Bennie_EONNext have you got a bit of time please?

@theunknowntech any news on this?
it's such a shambles and so hard to get any kind of response from eonnext. I'd love to just switch , but from what I hear , even that's not easy these days. All this worked so much better 50 years ago than it does today :(

[theunknowntech]

It seems Bennie has been a bit overloaded. She'll hopefully catch up soon. Hang in there for now, as I've got the mods all over the place right now.

[btc]

Originally Posted by HannahD_EONNext

@btc

I've popped your account over to our smart technical team as my usual tricks haven't worked. They do have about an 8 week wait due to so many smart issues at the moment but we'll get back to you!

Thanks

Hannah

Hi @HannahD_EONNext

Is there any update on this? I've not heard anything as of yet from tech support and it's been quite a bit longer than 8 weeks.

Many thanks