[DebF_EONNext]

Hey @Mcbutler76 welcome to the community 😊
@JoeSoap has it spot on, as the Next Drive tariff is fixed it will not be affected by the price cap.

[Deviljane666]

@DebF_EONNext Hi don't know where else to post this as I was in a conversation on messenger this morning but no-one has answered my messages for hours now.
I've took up the next pledge tracker deal. The tariff information you have sent me is different to what I signed up for so is the monthly payment, will this change on 1st October, for instance the unit price for gas said it was going to be 6.76 something like that but the confirmation email said 7.17 and the monthly payment said it would be £98.50 a month but email says £105.80, can anyone advise please.

[retrotecchie]

Looks like the difference is the 5% VAT.

[JoeSoap]

Originally Posted by retrotecchie

Looks like the difference is the 5% VAT.

I thought that but it doesn’t quite work out when I try the sums.

[DebF_EONNext]

Hey @Deviljane666, without accessing your account I can't be 100% sure however what you describe sounds like you may have originally been quoted the rates for when the price cap changes in October. If this is the case then you will see the lower rate reflected in your online account from 1st October. Our energy specialists will be able to tell you for certain.

If you've sent our energy specialists a message on social media please don't worry they will get back to you, however it isn't a live chat service as such so they will be chatting with others too and you may not get a reply straight away 😊

[Deviljane666]

Thank you it's all sorted now

[DebF_EONNext]

@Deviljane666 that's good news 😊 If you don't mind me asking was it the October prices? It might be helpful for another member if they come across the same situation in future 😉

[Deviljane666]

I've no idea if I'm honest but the tariff I've been given now will change in October apparently so will wait and see but what they've told me it'll be on October was different to what was on the website

[Bravefoot]

Hello, I might have not read this well, but the reduction on prices applies on prepayment users too, correct?


Also, on the letter, I am unsure about the sentence above. For our electricity we don’t use an Eon key (basically, it’s a basic key we got from the shop. It’s not a key that Eon mailed directly to us and doesn’t have the Eon logo on it)
Does that mean the electricity price won’t update because it’s not an actual Eon key?

Thanks for any help

[WizzyWigg]

@Bravefoot Afternoon
I'm not totally aufait with prepayment procedures but what I can gather you should be using the key that Eon Next sent you. I found this statement whilst researching:

Traditional prepayment meters are programmed by the key or card that you use to top up. This means that if you top up using a key or card from a previous supplier, you'll still be paying their unit rates and standing charges.

The following information was from:
https://www.eonnext.com/help/prepayment-meters

I've moved from another energy supplier, will my prepayment card or key continue to work?

Both electricity and gas card or keys will continue to work while your account moves over. When your move is complete, we’ll send you a new gas card which you can start using straight away. If you have an electricity prepayment meter we don’t need to send you a new key and you can carry on using your existing one.
If you haven't received your new gas card a couple of days after we've moved your account, please get in touch.

There's no harm contacting Customer Services to check, but I would suggest using the key sent to you by Eon Next.

Ways to contact them in the purple section at the bottom of this page.