I got the email confirming I’d been transferred to EonNext yesterday from Eon and that I should try topping up to make sure everything worked. My electricity top up worked but the gas top up hasn’t. The pending payment on the bank account used to top up is showing the full amount for both top ups, but I’ve had no emails to acknowledge I’ve topped the gas meter, just the electricity. Before EonNext, I used to get a text message within an hour or so if the top up hadn’t reached the meter so I could top it up manually - that this doesn’t happen after the transfer is worrying. Is there anything I can do, or am I just waiting an indefinite amount of time for the top up to work? Not a great start to EonNext for me, it doesn’t exactly fill me with confidence!
Also, the ‘current balance’ shown on the online account is from 25 March, so nearly three weeks out of date. That doesn’t help either. I know I can look at the screen on the meter, but why is the online balance not updating?is there something I can do to put this right?
Edit: Just a quick update - the top up did eventually come through, but not until this morning (22/04) so it took almost an entire week. I’ll be topping up again soon and fingers crossed the same thing doesn’t happen again!
Also, the ‘current balance’ shown on the online account is from 25 March, so nearly three weeks out of date. That doesn’t help either. I know I can look at the screen on the meter, but why is the online balance not updating?is there something I can do to put this right?
Edit: Just a quick update - the top up did eventually come through, but not until this morning (22/04) so it took almost an entire week. I’ll be topping up again soon and fingers crossed the same thing doesn’t happen again!
Last edited by HertsH; 22-04-22 at 10:25. Reason: Update
