I am looking to change tariff to next Drive fixed v7 after a conversation with a friend today who is a customer. Upon signing up it is asking:
Check if your heater is connected to your smart meter.
I have a gas boiler / central heating set up, current e.on customer on another tariff. Does this question literally mean do I have a gas smart meter? Is it aimed towards other types of heaters for, for example storage heaters?
Any help is greatly appreciated; I did try calling earlier but it had shut; I’m too impatient to wait until Monday!
@CHARL - that does sound pretty bizarre and misleading wording in that question: I've been on Next Drive for 2 years and have never seen this mentioned before!
However they do have a special version of Next Drive for people who are on an E7 tariff (eg night-storage heaters etc) who have their meters set up in a different way, with separate recording "registers" for daytime & nightime usage (a 2-rate meter). So presumably this is aimed at them - this thread maybe helps explain it more https://community.eonnext.com/thread...ll=1#post58544
If you've just got a normal setup with a (smart) gas meter for your central heating, and a normal smart electricity meter for everything else this won't affect you - all that you need to do is make sure that you have agreed for EOn to use ½ hourly readings from the electric meter (the setting is somewhere in the app or your online account) and you should be good to go 👍
A very poorly worded question that is virtually impossible to answer. A bit of context may have helped, but we need somebody from eon next to give a definitive answer.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Basically, they want to know if you have a 5 terminal smart meter with the switched output controlling your heating.
If so, they do a 2R tariff that keeps the meter switching and uses the meter registers.
Welcome to our a Eon Next Community, I am Indy one of the Nexties here 😊
I can see that our lovely members have reached out and tried to help you on this one, and just to be a little clearer I believe the message that popped up (check if your heater is connected to your smart meter) is meant for customers who use electric heating. As the EV team have found that customers with electric heating and a Smets 1 2R meter can come off supply, so we would not switch the customer to the Next Drive Tariff if this was the case.
If you wanted to check this with please give our customer services team a call on 0808 501 5200 lines are open Monday to Friday 9am - 5pm.
If there is anything else you need please let me know 😊
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