[kellys27]

Long story short, moved into my new build house, my meter was swapped with another house, so Eon was taking readings from a house down the road that had massive usage and vice versa for the other house getting readings from my house.

It has taken over 18 months to finally get the meters swapped back in the system so I am now registered to the right meter

During this time I was paying a direct debit set amount each month but the bills they were sending me were getting higher and higher, they knew these were wrong.

Now the meter swap issue has been resolved I've been sent a bill correction 5 pages long that is hugely complicated. They have not included back billing to 12 months, they have gone back to when I moved in 18 months ago and because I am in credit they said the back billing rules don't apply

Is this right? And what are my options?

[Connor_EONNext]

Hello @kellys27 - Welcome to the Community 👋 I'm sorry to hear about this. Have you raised a complaint with an Energy Specialist? If so, how is this going?

[Andy65]

Hi @kellys27

This is a bit of an odd one, back billing is normally to recover unpaid amounts for energy used but previously billed correctly. I can only assume that they think that as you are in credit, there are therefore no unpaid amounts and so the 12 month rule does not apply.

Irrespective of that, you have now been billed correctly for the 18 months. Has your balance increased or decreased as a result of the re-billing? If you have gained (it's not really a gain as you've been billed correctly) then I would be happy with that. What makes re-billing complicated is that they reverse every billed meter read and re-bill it again, but you can work through it.

You could raise a complaint but if you were being asked to pay more due to a meter mix up and that has now been corrected, I can't see it going anywhere to be honest. I was recently back billed for a period covering 2.5 years ago but the net gain was about a fiver for me.

The bottom line here is that somehow the meter numbers were mixed up and whose fault was it? I'm not sure that this scenario really comes under the back billing rules but I'm happy to be proved wrong.

[meldrewreborn]

@Andy65

Backbilling is for when no bills have been raised at all in my view. If bills were raised but are now being corrected due to more accurate readings being used that is to me fair.

but what is not fair is taking so long to apply the right address to the right meter, and thus to bill the customer correctly. Without sight of the rebilling and more information on the meter mix up, we are in no position to advise.