SEG account

Level 1

Plan68

07-04-24

38563 views

Hello,

I think my seg transfer from Octopus has happened. I wa used to with Octopus it all being in one account but it looks like EON do it separately which is ok. My second account though doesn’t seem to have any traffic details and my only option seems to be setting up a direct debit for EON to take money?
there is also no meter reading info from my smart meter which was working with octopus.

do I just wait for it to be sorted or am I supposed do something?

As feed back comma for the SEG has been poor you don’t get confirmation that you have applied and you don’t get any info what to expect.

cheers Mark

7 Replies

Best Answer

Level 91

JoeSoap

07-04-24

Best Answer

@Plan68

You might be best contacting the FIT/SEG Team on 0808 501 5218 or sometimes @Lee_EONNext can help with advice if he's around.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Best Answer

Community Team

Lee_EONNext

30-09-24

Best Answer

@Plan68 Hey

All you need to do is send us a photo of your export reading (photo) showing the total actual export. You can send this in via WhatsApp or email to hi@eonnext.com

We do pay upto 3 times a year and then a 4th at the end of your contract.

Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here! 📣 for ways to contact us

Community Team

Lee_EONNext

14-04-24

@Plan68 Hi Mark

Hope you have had some movement on this? If your SEG is set up it's not something you can manage online or via the App. The only thing you can now do online is submit readings for payment via a form.

SEG is indeed handled differently to an Energy account, if you wanted to switch the SEG to us a SEG Switch would need to be completed? Have you completed this? Have you had any confirmation this has been set up?

Last edited by Lee_EONNext; 30-07-24 at 19:17.

Level 1

Plan68

14-04-24

@Lee_EONNext

spoke to SEG team yes I’m all setup , I was expecting something like Octopus where they use the smart meter to automatically read you meter. But it’s a bit more basic with EON and after 12 months you send in a reading and they pay you for you export. I did feed back to the team that maybe the onboarding process could explain this.Not sure why EON can’t use the smart meter but it is what it is.

Community Team

Lee_EONNext

21-04-24

@Plan68 The team is looking into that option, if you have half hourly reads selected etc.

I know there are plans, it will improve. Glad its all up and running.

Community Team

Lee_EONNext

30-07-24

@Plan68 Hey, just checking in, been a while since we spoke?

To let you know, you can request payment upto 4 times a year now, so you no longer have to wait for the end of 12 months. Payments can take upto 14 working days from submission to reach you.

I hope this helps, be great to hear from you.

Thanks

Last edited by Lee_EONNext; 01-10-24 at 15:19.

Level 1

Plan68

30-09-24

Good news, how do I go about requesting a payment?

thanks Mark