[Rikki]

Can the warm front discount be credited to your gas account instead of your electricity account?

[PeterT_EONNext]

Hi @Rikki

Ah okay then! In that case, the warm home discount payment would be applied to your electricity account. We can manually move some or all of this over to your gas account though once the credit is on your account if you'd prefer it be used towards your gas bills rather than the electricity.

[meldrewreborn]

@Rikki

possibly it could, if the company want to make that an option. The reason that most of these schemes pay into electricity accounts is because virtually all households have an electricity account.
The question is really - do they want to make it an option?

[Rikki]

I understand why it is credited to the electricity account. On the back of the letter it says if you have dual fuel your supplier may allow you to move the credit to your gas account. I wondered if anyone had done this.

[Han_EONNext]

Good afternoon @Rikki - great question! 💡 are your fuels split across different accounts?
Usually if you have just one account for both fuels it doesn't really matter as it's just going onto the same account.

Let me know if you have a split account 😊

[Rikki]

@Han_EONNext

Two different account numbers, so I assume split accounts.

[Han_EONNext]

@Rikki right I am with you.

So with the warm home discount you will get a voucher, you then take this to your local post office and they will give you a gas card or electric key with credit on 😊. It is up to you what amount and what fuel you would like to use your voucher on!

[Rikki]

@Han_EONNext

I think we have got crossed wires. I read the meter, enter the readings online and then I pay on receipt of a bill.

[retrotecchie]

@Rikki

In which case if you qualify for the discount it will automatically be applied to your electricity account any time between now and the end of March.