[Novolizer]

My smart meter has been sending through automated readings for about a year with no issues. The last reading that was received by Eon was 2/6/22 and none since then.

The IHD display is fine and shows the current usage live without any issues.

After having a look through other similar threads on the forum, it seems like it could be an issue with the read schedule but I would grateful for a more knowledgeable person to help (customer service haven't helped so far at all😅).

I've checked on https://smartmetercheck.citizensadvice.org.uk/meters site and says:

"Your electricity meter's working in smart mode
Supplier: E.ON Next Energy Limited

This means your meter should automatically send readings to your supplier, so you don't need to send them yourself.

It’s working in smart mode because you have a second generation meter (SMETS2) that’s on the smart meter data network. The network connects your smart meter to energy suppliers."

I've attached a picture of the meter below

[theunknowntech]

Hehehe, thanks! I might have a blue face (for a good reason) but I'm trained by the legendary Blastoise186 himself. He's effectively my mentor but I want to beat him someday!

Diagnostic complete. You have a WAN Fault which is preventing Comms from working. Your IHD will continue to function but you'll need to get customer services to escalate this for further investigation.

Diagnosis reason: Comms Hub detects WAN Failure - reported by Fast Flashing of the WAN LED

[theunknowntech]

One more thing to check - what are the SW, WAN, MESH, HAN and GAS lights on the Comms Hub doing please?

[Novolizer]

@theunknowntech Thanks so much for the response, I was hoping you would drop by as you've helped so many others with similar issues!

The WAN light flashes green consistently
The SW and HAN flashes green once for every 7 flashes of the WAN light.
The MESH and GAS lights don't seem to flash at all.

Thanks

[Novolizer]

@theunknowntech Awesome, thanks very much for diagnosing this so quickly. I'll give them the diagnosis reason you've put and hopefully I'll get more luck!

[theunknowntech]

No worries. To speed things up a bit more, let them know I sent you. It should help them to understand that someone's already diagnosed the basic issue. :)

[Novolizer]

@theunknowntech
Sure, will do 👍. I've just dropped them a message via their WhatsApp account so fingers crossed!

[PeterT_EONNext]

Thanks @theunknowntech for solving @Novolizer Smart issue so swiftly! ⚡

We can always count on you to see issues like this (and a further thanks for the info on the WAN light diagnosis, news to both myself and the team!)

[Novolizer]

@PeterT_EONNext Thanks for checking in on my thread. I've reached out to the customer service team via WhatsApp on the 11th and still not had any response whatsoever. I appreciate it's busy with everything going on at the moment but this is really poor. Is there anyway you can help escalate the issue based on what @theunknowntech has diagnosed?

[Chris11256]

Originally Posted by Novolizer

@PeterT_EONNext Thanks for checking in on my thread. I've reached out to the customer service team via WhatsApp on the 11th and still not had any response whatsoever. I appreciate it's busy with everything going on at the moment but this is really poor. Is there anyway you can help escalate the issue based on what @theunknowntech has diagnosed?

Very best of luck actually getting this problem fixed. I've had the same since April, reported it in June and have been chasing ever since. I'm staring to wonder whether the smart meter team actually exist or whether it's just a script customer services use to fob people off.