Had a bit of a calamity with smart meters to be honest. They were originally installed back on 28th January 2022, all was well for a bit the IHD was working and the meters were sending readings.
Then the IHD stopped working and were had to wait to see if they started responding again to which they didn’t, so we then had an appointment booked in with an Engineer on 6th May.
The Engineer said the last install was not done very good and replaced both meters.
Since then the IHD has worked perfectly however the meters have not submitted any readings, anytime I login it says “We’re having trouble getting readings from your smart meter”. I have dealt with the twitter help team multiple teams but just keep getting told to wait more weeks every time I contact them. As of now they’re absolutely useless, and when the price **** goes up in October the IHD won’t update, so we need them to work.
As of now, this morning the meter has a flashing SW, WAN, HAN and GAS light every 5 seconds or so, but no flashing MESH light. I have attached a picture.
Please can somebody help as we are very concerned they are not working and need them sending readings regularly with these upcoming price increases.
Then the IHD stopped working and were had to wait to see if they started responding again to which they didn’t, so we then had an appointment booked in with an Engineer on 6th May.
The Engineer said the last install was not done very good and replaced both meters.
Since then the IHD has worked perfectly however the meters have not submitted any readings, anytime I login it says “We’re having trouble getting readings from your smart meter”. I have dealt with the twitter help team multiple teams but just keep getting told to wait more weeks every time I contact them. As of now they’re absolutely useless, and when the price **** goes up in October the IHD won’t update, so we need them to work.
As of now, this morning the meter has a flashing SW, WAN, HAN and GAS light every 5 seconds or so, but no flashing MESH light. I have attached a picture.
Please can somebody help as we are very concerned they are not working and need them sending readings regularly with these upcoming price increases.
