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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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It seems I may have been misinformed in my email.i appreciate the information that's been posted see more
- 1 Minute Ago
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I appreciate this is an old thread, but I thought I would pop a link to our thread How E.ON Next calculate Direct Debits for anyone with a similar... see more
- 1 Hour Ago
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Hi @Rich29 welcome to the community! 😊 I can see some of our HEMs have provided some good advice 🌟 Have you been in contact with our customer... see more
- 2 Hours Ago
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A new member here, looking for help. We had Eon come to fit a Smart Gas meter recently for our flat and it was fitted with no problems. (At the... see more
- 2 Hours Ago
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@HelenaP_EONNext Always pleased to clarify potential misinformation. see more
- 2 Hours Ago
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@Donnalou Hello, welcome to the community! 😊 I understand that eligible customers for the winter support scheme will be contacted directly,... see more
- 2 Hours Ago
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Don't apologise. You did the right thing. Feedback is vital and your perception of how a product/service is presented is important. 👍 see more
- 3 Hours Ago
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I can only confirm what I was told in an email.i apologise if I wrote something I shouldn't of,I was only relaying what was in my reply.i understand... see more
- 3 Hours Ago
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@Donnalou This support scheme is shrouded in secrecy because the eligibility criteria are not published. Clearly those on PAYG cannot get into... see more
- 4 Hours Ago
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I contacted Eon requarding winter support scheme as I knew nothing about it.after much tooing and froing of emails,I got a sorta straight answer.you... see more
- 5 Hours Ago
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I guess the responsibility for the meter's location is the homeowner's and not the supplier, so in your case the fact you have an unusual location is... see more
- 5 Hours Ago
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@Johnn635 The meter might be fully working after their visit but your electrical systems downstream of the meter? Any assurances on that? ... see more
- 5 Hours Ago
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Hey community 👋 In this thread I want to focus on Affordability and Vulnerability however there's been lots going on in the E.ON Next community... see more
- 5 Hours Ago
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Just love the reply - 'Our engineers will attend the site .. and leave the customer with a fully workin meter'. What about a meter which requires you... see more
- 6 Hours Ago
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Thanks for sharing @Courtney_EONNext now more than ever the Radio TeleSwitch Off thread is really important as this is coming up very quickly!! see more
- 7 Hours Ago
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@WyndStryke that is a very good point. I will flag this up as it is certainly something that should be happening! see more
- 7 Hours Ago
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OK looks like it is solved - the email address changed when the SEG account was linked, from the looks of things. Still a valid email address going... see more
- 8 Hours Ago
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Good Morning Members 👋 Happy Wednesday! I hope everyone is having a lovely morning so far. A big warm welcome to our newest members @Bowser... see more
- 12 Hours Ago
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Morning @WyndStryke - It sounds like what might have happened is that when your account was set it it has been linked to your energy account on our... see more
- 12 Hours Ago
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@retrotecchie No worries, thanks for letting me know….Kind regards, Rich. see more
- 13 Hours Ago
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@Rich29 I'm not entirely communicado but having to cope with a phone on very sketchy 4g. Normal service should be resumed later in the week... see more
- 1 Day Ago
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all the more reason to fit the communications hub (SKU?) upon installation. see more
- 1 Day Ago
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Yes I know 👍 see more
- 1 Day Ago
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Good Evening @Boraman Welcome to our Eon Next community, I am Indy one of the Nexties here. 😊 Firstly I am sorry to hear your query hasn't been... see more
- 1 Day Ago
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Hi @marktom, I'm really sorry to hear this as we want to support our customers anyway we possibly can, I have popped you a message to investigate the... see more
- 1 Day Ago
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@geoffers 👍 Yes ZigBEE HAN is a function of the hub, not the meter, although anecdotally there are a few meter/hub combinations where the HAN... see more
- 1 Day Ago
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@meldrewreborn - yeah, but you still need the SKU to provide the HAN ZigBee connection from the meter to the Home Mini, which then talks to your... see more
- 1 Day Ago
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@meldrewreborn The Octopus Home Mini being a badge-engineered Hildebrand Glowstick CAD, no doubt. see more
- 1 Day Ago
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Apparently Octopus have a solution "You’re absolutely right! The Octopus Home Mini does indeed connect to your home Wi-Fi and communicates with... see more
- 1 Day Ago
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Yes, this is my understanding. The comms hub needs WAN even if it only provides an IHD connection, Dumb doesn’t only apply to the meters. see more
- 1 Day Ago
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The engineer visit would still be required even if an SKU was fitted, since the meter won't automatically commission itself 😁 If mobile eventually... see more
- 1 Day Ago
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@geoffers So if mobile coverage eventually comes it'll need an engineer to visit to fit a communications hub. Better in my view to fit in in... see more
- 1 Day Ago
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@meldrewreborn Oh dear, a lot of people hoping it’s sorted soon! yes, not urgent so no worries. Rich. see more
- 1 Day Ago
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@Rich29. It’s @retrotecchie that you need and due to a demolished pole in his village all there are incommunicado. I’m a numbers man and in the past... see more
- 1 Day Ago
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In October 2024 I moved house and notified EonNext of my new address. The house has SMETS2 gas and electric meters. Initially I was told that there... see more
- 1 Day Ago
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Not sure where you got that information from - a quick Google shows this see more
- 1 Day Ago
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@meldrewreborn - His original post said they have no mobile coverage, so presumably will only fit the meter without the SKU as it can't connect to... see more
- 1 Day Ago
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@Johnn635 why would they fit a dumb meter? When people want a dumb meter , they’re told they can’t have one. see more
- 1 Day Ago
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