Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Should I get a monthly statement?
    I rang them today and they said there must be a problem in the system somewhere. They are contacting the IT department to see if they can fix it.... see more
  • Rate 2 reader
    @KasiaJ Obviously you have a single rate smart meter which is configured to send half-hourly reads which is what E.On Next use to calculate your... see more
  • Rate 2 reader
    Hi, My current tariff is Next Drive Fixed V3. Rate 1 applies from 07:00 to 00:00, and Rate 2 is from 00:00 to 07:00. However, when I checked my... see more
  • Rate 2 reader
    Hi, My current tariff is Next Drive Fixed V3. Rate 1 applies from 07:00 to 00:00, and Rate 2 is from 00:00 to 07:00. However, when I checked my... see more
  • Rate 2 reader
    Hi, My current tariff is Next Drive Fixed V3. Rate 1 applies from 07:00 to 00:00, and Rate 2 is from 00:00 to 07:00. However, when I checked my... see more
  • A great big E.ON Next community welcome!
    Good afternoon everyone! Let's welcome our newest members @Juliemoody @babzybabe and @Gazza73nova it's great to have you join our community! 🌟 ... see more
  • Insensitive Customer service
    Thank you. To illustrate the problem the estimated ANNUAL night usage on the account was 64kwh, then for just a 3 WEEK period on an empty property... see more
  • Hello! From the Eon Next RTS team (Radio Tele Switch team)
    @meldrewreborn I love how interested you are in the number of customers we have left but due to confidentiality i am not able to share this number... see more
  • Insensitive Customer service
    @Cat17 please remember I can’t see the detail of the bill so I’m writing in general terms. i’m very surprised no staff have dropped in on this... see more
  • Insensitive Customer service
    Thanks but that doesn't explain the massive disparity between the estimate and the final reading, not does it explain why a night rate bill for 3... see more
  • Hello! From the Eon Next RTS team (Radio Tele Switch team)
    @LeighH_EONNext A snapshot of the numbers would do. And while customer numbers will drift over time rapid change is practically impossible. see more
  • Insensitive Customer service
    @Cat17 the estate of the deceased is liable for the account until the date of his passing. If a curate reading is not available for that day... see more
  • Hello! From the Eon Next RTS team (Radio Tele Switch team)
    Hey @meldrewreborn 😊 Great question however the answer is really not as simple as a number. Why? 🤔 The market moves all the time meaning that... see more
  • Insensitive Customer service
    I'll also add that prior to his death the account was fully up to date. see more
  • Insensitive Customer service
    Thank you. As you'll appreciate letters such as these are particularly distressing to grieving families. My issue with his final bill is that the... see more
  • Insensitive Customer service
    We get many fewer problems with the treatment of the bereaved than we used to but obviously there is still some way to go. Hopefully resolution here... see more
  • Insensitive Customer service
    @theunknowntech @JoeSoap@HannahD_EONNext @Tracy @Andy65@Han_EONNext @DebF_EONNext@Anasa_EONNext @meldrewreborn@Lee_EONNext @Mailman @WizzyWigg@M4rc... see more
  • Insensitive Customer service
    @Cat17 I’m sorry for your loss and the treatment you’re received. Most here are other customers like me, who try to assist. We’re not... see more
  • Reading the ihd
    @Andy65 the manual calculation is better, data from the gas meter is an approximation and reliant on tariff information being up to date. once... see more
  • Reading the ihd
    Hi @Clachan The problem is that the gas meter only sends a meter reading every 30 minutes so the 'Now' display on the IHD isn't much use. Also, if... see more
  • Insensitive Customer service
    Being sent a letter in response to being advised that a customer was deceased with the phrase 'sorry to hear you're leaving us' 'hope you're happy in... see more