Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Next drive app
    That's not the right app for next drive users The one on my original post is the one next driver users need its by invite only when you sign up... see more
  • Next drive app
    Have you looked on Google Play Store (if you're Android) for the app - The EonNext Home app in your screenshot seems to be available there ​​​​​​​ see more
  • Next drive app
    Seems no one at eon can do this for the customer. Despite assurances given above Customer service does not involve giving service to customers it... see more
  • New to eon, waiting to get onto Next Drive tariff
    Update, appointment for the 24th for somebody to try to sort the meter physically either reset or replace. So much for SMETS2 being the answer to... see more
  • Credit
    There's always got to be one 😂😂. see more
  • Credit
    No, you've got that the wrong way round! The DD in the summer months is LOWER than in the winter 😁 Unless you are like me, of course, and just sit... see more
  • Rumoured new E.On ‘Solar Boost’ Tariff
    hi @WizzyWigg the solar tarrif is not available here which is why i am trying to get on next drive, im reading posts that say we can join drive in... see more
  • Credit
    @WizzyWigg...I'm going to change supplier WizzyWigg. Eon are obviously not very good. Thanks again for your help see more
  • Credit
    @meldrewreborn...thanks for your help. It is very misleading and it shouldn't happen. Eon should make sure before telling a customer they are in... see more
  • Rumoured new E.On ‘Solar Boost’ Tariff
    Hi @MikeBham I've just checked the tariffs for my region (North West) and it still seems not to be available. 😞... see more
  • Credit
    @Bazbombati58 ​​​​​​​I can understand your frustration. If you are paying by a fixed Direct Debit have you ever thought of changing to a Variable... see more
  • Credit
    @Bazbombati58 I suspect that some actual readings have been applied to your account after a long period when only estimates have been used, to... see more
  • Rumoured new E.On ‘Solar Boost’ Tariff
    @Poppy_EONNext is this still the case, I had my Solar finally installed and am trying to get on this tarrif, but customer services is saying I... see more
  • Credit
    @WizzyWigg...thanks again WizzyWigg. It's left me a bit annoyed to be honest. I thought I was getting a 1000 pound refund one minute then it was... see more
  • Credit
    Emails sometimes take a little longer for replies but at least will give you an audit trail should you require it. Hopefully you'll get sorted soon. 🌞 see more
  • Next drive app
    Hi @BruceM! 👋 I am really sorry to hear of the issues you are experiencing. I am going to pop you a DM to get some details from you to allow me to... see more
  • Credit
    @WizzyWigg...thanks for your help. I have contacted customer services but no reply as yet. I don't think Eon should be behaving the way they are.... see more
  • Credit
    Thanks geoffers. It's all a bit complicated to be honest. I have sent an email to customer services. I don't think Eon should be treating their... see more
  • Credit
    I guess you need to check your historical bills and the payments you've already made (+ make sure your current meter readings are up to date) and... see more
  • Credit
    Hi @Bazbombati58 Probably the best thing to do is to contact Customer Services. Ways to do so can be found here . The forum is primarily customer to... see more
  • Unexplained Charge Appeared On My Account?
    I realise this is an old thread but I just wanted to pop an update here in case someone comes across this. We no longer use Facebook or Twitter for... see more
  • Credit
    I received an email from Eon to say I was in credit by 1,378 pounds. I applied for a refund then I received a further email to say I was in credit by... see more
  • Failed to get order reference. Please try again later.
    I appreciate this is an old post, but just in case someone comes across I thought I'd pop some information below - There are multiple ways you can... see more
  • Meter error?
    @HelpWanted If BG cannot pull readings from the meter they presumably cannot reprogram it remotely. The cause of that is probably some failure... see more
  • Meter error?
    @retrotecchie Thank you! Wee never had a meter before so I never gave it a thought to check the paperwork. BG have changed their system recently and... see more
  • Next drive app
    When i joined in November I never received a link to join the invite only app for next drive. I only discovered that I should be using this to... see more
  • Meter error?
    Ok - pedant hat on ... In this context realise I should have put "ownership" in quotes as really meant current supplier "responsible for" see more
  • A great big E.ON Next community welcome!
    Good Morning! I hope everyone is having a lovely day so far. Let's all give a warm welcome to our new members @AshCap @Steffie06 @Tony1234... see more