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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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Evening community 👋 Just to make you all aware there's some planned maintenance on Smart Pay As You Go: Sunday 26th January from 07:00 - 09:00. ... see more
- 20 Minutes Ago
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Hey @Bessyton, welcome to the community it's lovely to meet you! I'm sorry to hear that you've had so much trouble today getting help with your... see more
- 2 Hours Ago
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I reiterate what I wrote earlier in this thread- YOu NEED TO PRESS for the meter to be replaced as a matter of urgency. The meter is not functioning... see more
- 2 Hours Ago
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@HelenaP_EONNext Currently, I have had it confirmed that the electricity meter has a fault. So it's been passed on to the 'Smart team' But that's... see more
- 3 Hours Ago
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@Bessyton Keep trying the prepayment team on 0808 501 5200. see more
- 5 Hours Ago
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Hi @solidbond I've always used emails as I'm not a believer in social media platforms. I have found it is rare to get a quick response particularly... see more
- 5 Hours Ago
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We have had no power for over 24hrs. We have a key prepayment metre. We cant have a smart metre due to poor wifi. Have tried. My partner is diabetic.... see more
- 6 Hours Ago
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So it's now 3 days and still not even an acknowledgment from eonnext to my email - are they always this slow responding? I used to contact them via... see more
- 6 Hours Ago
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I have an irrational fear of milk unless it's in tea - gas and I could strike up an explosive conversation. see more
- 6 Hours Ago
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Hi @TimTheEnchanter 👋, Welcome to the Community! It looks as though a re-bill has been completed on the account, I have popped you a DM for your... see more
- 8 Hours Ago
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Hi @fireplex 👋, hope you're good! Great advice from @WizzyWigg! Usually as soon as we receive the first payment for the direct debit, this takes 3-5... see more
- 8 Hours Ago
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Good Morning everyone! 😀 We have some more new members to welcome today - big hello to: @JulieK @Wardie @neeta @PhilipLactophobe @Adam1888... see more
- 11 Hours Ago
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The router uses the 2.4GHZ band. The meter uses cellular frequencies. However a new router may or may not interfere with the IHD. But both the WiFi... see more
- 1 Day Ago
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Not unusual to occasionally have periods of missing data, but as @retrotecchie said definitely nothing to do with your Wi-Fi. You'll possibly find... see more
- 1 Day Ago
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@retrotecchie thanks for that - so it’s a coincidence that data stopped at the exact time I switched routers see more
- 1 Day Ago
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@JulieK SMART meters use the cellular phone network so have no connection to your WiFi. The app not getting data is nothing to do with your... see more
- 1 Day Ago
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Hi we have just changed our Broadband/wifi supplier and since the switch over our Smart meter has not been loading our usage statistics to the Eon... see more
- 1 Day Ago
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** UPDATE **The following postcodes are also affected - Engineers will continue where it is safe to do so however have been advised to proceed with... see more
- 1 Day Ago
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@Julie If your IHD is working that will show the same time as the meter- that is the source of the time displayed. My own IHD isn't powered... see more
- 1 Day Ago
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@meldrewreborn My criticism of eON is mostly down to the poor communication over the meter changes. Their call centre had on my record that my... see more
- 1 Day Ago
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Tesla Powerwall 2 batteries are DC as is every other battery. They just have a built in inverter in the unit to provide compatible AC as opposed to... see more
- 1 Day Ago
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Any export from an installation with just solar for generation is brown if it's before sun-up or after sun-down see more
- 1 Day Ago
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@Kodak While you say Eon Next haven't been of much help, as @retrotechhie has explained yours isn't an RTS setup, and everything downstream of... see more
- 1 Day Ago
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