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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@Manny Hey I really appreciate this has been a while, I just wanted to address the comment just in case anyone else has had this since the post.... see more
- 31 Minutes Ago
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Hello @garyfrog 👋 Just checking in to see if you managed to get this sorted in the end? I can see our very own @Indyk_EONNext sent a message over to... see more
- 1 Hour Ago
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@Mailman sometimes we have to wait for what we call calorific value which is usually by 3pm the next, if your statements are delayed in the future... see more
- 1 Hour Ago
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@Lee_EONNext OT slightly. Any reason why my gas reads (in my case) were taken smartly (proving the comms hub was working) but the electricity... see more
- 1 Hour Ago
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Even with smart reads I never get the statement until Read Day + 1. My smart reads appear late on the due day (as it happens my coincides with the... see more
- 2 Hours Ago
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Hi @molerat Do you have both gas and electric with us? Gas can take upto 48 hours to produce the statement on occasion. Are you submitting the... see more
- 2 Hours Ago
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@Jenyoung - Also, once you've registered your meters with Bright you can download around 13 months of actual readings (choice of ½ hourly; daily;... see more
- 2 Hours Ago
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Afternoon @molerat There's probably a few factors that can delay a statement. My smart meters submit a reading on 23rd of each month at 00:00. I... see more
- 2 Hours Ago
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Hello @ThisIsOndrej 👋 Just checking in, I can see a few of our amazing Community members have given you some information about the tariff pricing... see more
- 2 Hours Ago
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Same every month. Sent my readings yesterday morning, received the confirmation e-mail at 10.31. Electric had a debit pretty quickly, gas didn't... see more
- 4 Hours Ago
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Good Morning Community! We have some more new members to welcome onto the Community today. A big welcome to: @Jenyoung @aqil65 @EntechUK... see more
- 8 Hours Ago
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Hi @Jenyoung My experience has been that the eon app isn't the best and gaps in usage are far from uncommon but there are a few things that you... see more
- 10 Hours Ago
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So I've finally given in and had smart meters fitted, I've just noticed logging into my eon app that for some reason 7 days into having my them... see more
- 17 Hours Ago
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I would assume that all is actually required is a "force stop" of the particular app, rather than needing a full phone reboot Force Stop kills... see more
- 23 Hours Ago
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@Yuki Unfortunately I dont think they’ve even got access to the meter yet, not been a great journey back to Eon so far. see more
- 1 Day Ago
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@retrotecchie Very good point, come to think of it- I think the last time I used a physical copy was when I moved, and that was just the first page... see more
- 1 Day Ago
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@WizzyWigg Thank you for this, it allows us to make sure we can bill people accurately and not have to use estimates. see more
- 1 Day Ago
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Me 😂. Good point. I did in this case. In fact tried both restart and complete power off shutdown. It made no difference, but always worth a... see more
- 1 Day Ago
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@WizzyWigg You can also try completely powering down and restarting the phone. I have two apps that only ever fully update after a cold boot.... see more
- 1 Day Ago
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@wTiLxSiM In my experience of this problem it can take a few days to show the new screen. It might be worth having a look at this thread:... see more
- 1 Day Ago
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An update - I've installed the app on an old iPad, so IOS and get the same horizontal bars with the tariff tax error, so the update with the sliders... see more
- 1 Day Ago
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In Android (14), all apps are up-to-date. The Eon app claims to be v.1.12.4193 For the app: cleared cache, cleared memory, uninstalled Shutdown... see more
- 1 Day Ago
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@wTiLxSiM Give it a go 👍. Let us know how you get on. Best wishes for the New Year. see more
- 1 Day Ago
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Thanks - I'll give that a go. It certainly looks like I'm on the old version, since the bars are horizontal... see more
- 1 Day Ago
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Horizontal! Looks like I need to reinstall! see more
- 1 Day Ago
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Good Morning Community Happy New Year 2025 🎉 Please join me in welcoming our first group of new members for 2025!! Welcome... see more
- 1 Day Ago
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Hello @K666DAN 👋 Welcome to the community. Did you manage to talk to an Energy Specialist? What did they advise? 😁 see more
- 1 Day Ago
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@WebsiteAddresesWrong Hello, Connor here 👋 I'm going to pop you a private message so I can get some details from you to take a look into this. see more
- 1 Day Ago
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@Lee_EONNext thanks for the reply, I'll do that. Thanks for your help, I'll let you know if I need anything.👍🏼 see more
- 1 Day Ago
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@MattM1972 I would fix asap, I've seen tariffs disappear within seconds. In terms of adding reads, alot of people will add a read due to the price... see more
- 1 Day Ago
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I had a load of problems transferring from Octopus as well! I was on an Octopus EV tariff and this caused problems transferring - EON changed meter... see more
- 1 Day Ago
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@Lee_EONNext Hi Lee thanks for the reply. Should I give a meter reading today, before I fix my tariff? ( I know which one I'm taking) Or should I... see more
- 1 Day Ago
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@MattM1972 Hi 👋 @Andy65 has posted the correct answer, just to clarify you would only receive one bill a month. What will happen if you... see more
- 2 Days Ago
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