Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Overcharged
    Agreed - but when so called smart meters or the communication links fail a good old fashioned meter reading is definitely a good idea. Not having a... see more
  • SEG and EV Tariff
    @KenNeedham Hello πŸ‘‹, I just thought id pop this thread here as it may provide you with a little extra information on how the direct debits are... see more
  • Waiting to hear about back billing
    @Joh You're welcome! 😊 Have you received any further updates on this? If you are having issues with phoning and emailing, have you tried using... see more
  • Overcharged
    @ALB23 I completely understand what you mean, although sometimes there can be intermittent issues that can cause the readings to not be updated on... see more
  • Overcharged
    @HelenaP_EONNext why would I need to provide a manual reading when I have a smart meter? Does that defeat the point in having one? see more
  • Moved out, closed my account and EON open it again!!!
    @Kingl17 Welcome to the Community! πŸ‘‹ When you received the bill, did this show the account in your name or was this showing as 'The Occupier' ? I... see more
  • A great big E.ON Next community welcome!
    Good Morning Community, how are we all? Just wanted to say hello & welcome to our new members @Kingl17 @Jamie3410 @DaveyBentley24 @Kerensa... see more
  • Overcharged
    @ALB23 Welcome to the Community! πŸ‘‹ When requesting a refund we need to ensure the account is fully billed up to date within 14 days of an actual... see more
  • Health Check
    'We've found something that needs your attention ...' ... 'Account Health Check - Change to Fixed Direct Debit' just appeared on my online dashboard... see more
  • Overcharged
    @ALB23 Ah, right. You could try submitting a manual read of the meter(s) to bring the account bang up to date and then try again. The credit... see more
  • IHD not working
    Hiya @jb2530 Hannah here 😊 thank you for coming to The Community! I completely understand the frustration here and thank you @JoeSoap and... see more
  • How to contact E.ON Next
    Morning @jb2530 - Hannah here 😊 Uh-huh! We're so sad to see you go! Pop me a DM and I can get that sorted for you πŸ‘½ see more
  • IHD not working
    @jb2530 I just posted this, where someone's IHD had stopped working due to a power cut (there are many people who seem to get IHD connection... see more
  • Overcharged
    @JoeSoap I have a smart meter, so I didn’t send any readings they’re taken automatically when they bill me. The Β£300 in credit was shown after my... see more
  • Overcharged
    @ALB23 Was your account Β£300 in credit immediately after you submitted recent accurate meter readings? I only ask as I’m wondering if that... see more
  • Overcharged
    My account was over Β£300 in credit, so I requested a refund by EON who initially said the refund request was accepted and a cheque should be sent to... see more
  • IHD not working
    As your posts had been on the forum for over ten hours without any response I thought I would try to offer some advice. My apologies if I... see more
  • 100% renewable ?
    So they cannot claim only 100% renewable electricity is used by E ON customers We all use the same electricity from the National Grid which is... see more
  • IHD not working
    i think im intelligent enough to have asked eonnext what to do and how to deal with the issue before commenting on this forum see more
  • Warranty
    tried that see more
  • How to contact E.ON Next
    how do i delete my community account ​​​​​​​ see more
  • IHD not working
    @jb2530 I would advise you leave the complaint open for now. It may or may not be the IHD at fault. Please see my answer to your similar post on... see more
  • IHD not working
    @jb2530 You could first try the suggestions in the replies to a similar question in the link below… ... see more
  • Readings
    @Jamie3410 In my experience smart readings will continue to be pulled on your normal monthly date. Any extra manual readings you submit will... see more
  • A great big E.ON Next community welcome!
    @DebF_EONNext We call those soft rolls or bread buns here in the North East. Perfect for a chip butty, or a bacon or ham and pease pudding... see more
  • IHD not receiving data from the meter following power cut
    Yes, a ruggedised 'thin client' Windows CE tablet, made by Panasonic. see more
  • Moved out, closed my account and EON open it again!!!
    Well, they are out of luck. It's now June 2024 so the time period falls well outside the maximum 12 months back-billing period. If your account... see more
  • IHD not receiving data from the meter following power cut
    @PipB I’m sure that your problem lies with the Global Unique Identifier (GUID) registration of your IHD with the comms hub (CH) having been lost... see more
  • A great big E.ON Next community welcome!
    Now we are talkingπŸ˜‹πŸ˜‹πŸ˜‹πŸ˜‹. Got to have a really good pork pie with a good portion of jelly. Honeywell's in this next of the woods. see more
  • A great big E.ON Next community welcome!
    Our village chippy does a wonderful Chip Barm Cake with red sauce πŸ˜‹πŸ˜‹πŸ˜‹πŸ˜‹πŸ˜‹. see more
  • A great big E.ON Next community welcome!
    A key component in the manufacture of a 'Wigan Wedge' πŸ˜‹ see more
  • Moved out, closed my account and EON open it again!!!
    Hi all, Im trying to see what else I can do. I moved out of a flat in September 2022, I informed EON that I was moving out, same with all the... see more