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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
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Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
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Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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The only glitch (although its a big one) is that the readings are not getting through to Eon Next. There are numerous causes of that, but most likely... see more
- 2 Minutes Ago
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From the screenshots the latest reading on 15 May is still an estimate!! So in all probability its still wrong to some extent - either too low or too... see more
- 14 Minutes Ago
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Lots of us, including me, have had (or are having) smart meter issues. Many, if not most, of these issues are due to a loss of comms so that the... see more
- 20 Minutes Ago
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Hi @SmartMeterQueries, Thanks for supply that, as @retrotecchie has said your problem has been complicated by the fact that estimated readings... see more
- 58 Minutes Ago
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Afternoon Community Members! What a wet and dull day it is today 🌧☔ As some of you may know I'm Indy one of the Community Coordinators here at Eon... see more
- 3 Hours Ago
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@SmartMeterQueries Can you show us the actual meter readings on which billing has been based for the periods in question? How many were 'smart'... see more
- 4 Hours Ago
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@Andy65 Please see reply above with pic, thanks It says there have been some reverse charges, but even accounting for these, I can see how I've... see more
- 4 Hours Ago
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Hello. It's my gas meter. My Jan reading was 4319, and my Feb reading was 4406, but my 14th April reading appears to have gone back in time... see more
- 4 Hours Ago
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I'm seeking other people who've had smart meter issues, to prove it's not just me and smart meters can be wrong and readings can glitch. see more
- 5 Hours Ago
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Ah I'm glad you like it @Tommysgirl 😊 see more
- 5 Hours Ago
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@retrotecchie Hear Hear and Well-Said.👍 see more
- 6 Hours Ago
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As we can all see by the raft of recent posts in different threads over a relatively short time period. Plenty of emotion but sparse on precise... see more
- 7 Hours Ago
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@SmartMeterQueries What is 'faulty' about your meter exactly? If the gas meter itself is registering usage with the gas physically isolated,... see more
- 8 Hours Ago
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Hi @SmartMeterQueries As frustrating as meter/billing problems are, can you please refrain from making multiple posts on the same subject. It will... see more
- 10 Hours Ago
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Hi @SmartMeterQueries Firstly, which meter are you referring to - electric, gas or both? Can you supply more detail on the problems that you're... see more
- 10 Hours Ago
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@SmartMeterQueries Wi-fi has nothing whatsoever to do with smart meters, which use cellular or LRR for WAN communication, depending on where you... see more
- 19 Hours Ago
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@Merrick This interesting to know and helpful, thanks for sharing! I've now escalated my issue, so hoping it'll be sorted soon before my bill due... see more
- 19 Hours Ago
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@SmartMeterQueries The original faulty meter was found faulty because it was a smart meter enabling me to obseve usage whilst the gas was turned off,... see more
- 19 Hours Ago
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Thanks - I've looped in that email, and will keep my fingers crossed! see more
- 19 Hours Ago
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@jorenejo solidarity! I am going through trauma with Eon and excessive, incorrect charges due to faulty smart meter see more
- 19 Hours Ago
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Evening @SmartMeterQueries If you haven't already done so make a formal complaint via unhappy@eonnext.com . If your complaint can not be... see more
- 19 Hours Ago
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Sending solidarity! I have repeated issues, and Eon keep saying thye'll fix it in 2 weeks... for 4 months Eon used this faulty meter as an excuse... see more
- 20 Hours Ago
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Sending solidarity! I have repeated issues, but my wifi is fine in my garage Eon used this faulty meter as an excuse to send me a huge recent gas... see more
- 20 Hours Ago
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Sending solidarity! I have repeated issues, but my wifi is fine in my garage Eon used this faulty meter as an excuse to send me a huge recent gas... see more
- 20 Hours Ago
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Please share below anyone else who had huge and obviously wrong meter readings from Eon this month? I'm building a thread for evidence, action and... see more
- 21 Hours Ago
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