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Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
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I think @Lee_EONNext is around this afternoon so all I can do is see if he can offer his thoughts on this. see more
- 49 Minutes Ago
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Would you consider having a fixed monthly DD so that you know the same amount will come out of your account on the same day (or shortly afterwards)... see more
- 54 Minutes Ago
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This is why I would like an Agent on here to look into it again because last time they sorted it all out. see more
- 56 Minutes Ago
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No because i think that is for a set amount monthly DD see more
- 1 Hour Ago
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@Gixerkarl I've never had a variable DD but in my online account I can go to Manage Payments and choose a date that my DD is taken on. Do you... see more
- 1 Hour Ago
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both. I pay for what I use my smart meters are normally read on the 22nd of each month then eon next generate a duel fuel bill with a date that eon... see more
- 1 Hour Ago
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I'm not sure whether you mean a variable tariff or that you pay by variable direct debit... or maybe both. I can see from your previous thread that... see more
- 1 Hour Ago
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they tried to tell me i am getting 2 separate bills because i am on a variable bill tariff. this is a lie because i have always been on a variable... see more
- 2 Hours Ago
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Best to phone Customer Services and speak to an advisor, and record your discussion. If that's difficult email would be a good alternative. At least... see more
- 2 Hours Ago
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What have they told you? see more
- 2 Hours Ago
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@JoeSoap i have tried they are telling me a load of rubbish on the facebook chat see more
- 2 Hours Ago
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@Gixerkarl You would need to contact customer service to get someone to look at this. See Contact Us in the purple box at the bottom of this page... see more
- 2 Hours Ago
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Can an agent please look into why 1 my smart meters are being read at different dates, 2 why i have just got 2 separate bills which has put me... see more
- 3 Hours Ago
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Exactly. Certainly not what is portrayed in the television advert 😉. see more
- 4 Hours Ago
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All that for a crappy device that is of limited value anyway. No wonder this country is going down the pan! see more
- 6 Hours Ago
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Afternoon @PaulS2024 . This is from HM Gov website. Principle 2: Once the IHD is confirmed as being missing or broken and cannot be repaired, a... see more
- 1 Day Ago
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As a matter of interest - do any of the companies offer a replacement IHD if you switch over to them? see more
- 1 Day Ago
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and there we have it. I have no way to make EON prove that they are not sending updates to the meter. I have to trust their assurance. Well EON... see more
- 1 Day Ago
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@retrotecchie I'm not so cynical as you on this one,, and would lean towards a temporary glitch rather than deliberate action. The supplier is... see more
- 1 Day Ago
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@meldrewreborn I still say the EAC is a bit of a waste of space other than for the suppliers to set higher levels of DD than are possibly... see more
- 2 Days Ago
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I can imagine that suppliers will be keen for the smart half hourly readings being continually fed into the EAC database if that means their half... see more
- 2 Days Ago
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