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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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Agreed - but when so called smart meters or the communication links fail a good old fashioned meter reading is definitely a good idea. Not having a... see more
- 20 Hours Ago
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7replies
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247views
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@KenNeedham Hello 👋, I just thought id pop this thread here as it may provide you with a little extra information on how the direct debits are... see more
- 22 Hours Ago
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3replies
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@Joh You're welcome! 😊 Have you received any further updates on this? If you are having issues with phoning and emailing, have you tried using... see more
- 23 Hours Ago
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6replies
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@ALB23 I completely understand what you mean, although sometimes there can be intermittent issues that can cause the readings to not be updated on... see more
- 1 Day Ago
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7replies
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247views
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@HelenaP_EONNext why would I need to provide a manual reading when I have a smart meter? Does that defeat the point in having one? see more
- 1 Day Ago
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7replies
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@Kingl17 Welcome to the Community! 👋 When you received the bill, did this show the account in your name or was this showing as 'The Occupier' ? I... see more
- 1 Day Ago
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2replies
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Good Morning Community, how are we all? Just wanted to say hello & welcome to our new members @Kingl17 @Jamie3410 @DaveyBentley24 @Kerensa... see more
- 1 Day Ago
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38replies
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@ALB23 Welcome to the Community! 👋 When requesting a refund we need to ensure the account is fully billed up to date within 14 days of an actual... see more
- 1 Day Ago
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7replies
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'We've found something that needs your attention ...' ... 'Account Health Check - Change to Fixed Direct Debit' just appeared on my online dashboard... see more
- 1 Day Ago
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15replies
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@ALB23 Ah, right. You could try submitting a manual read of the meter(s) to bring the account bang up to date and then try again. The credit... see more
- 1 Day Ago
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7replies
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Hiya @jb2530 Hannah here 😊 thank you for coming to The Community! I completely understand the frustration here and thank you @JoeSoap and... see more
- 1 Day Ago
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5replies
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Morning @jb2530 - Hannah here 😊 Uh-huh! We're so sad to see you go! Pop me a DM and I can get that sorted for you 👽 see more
- 1 Day Ago
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129replies
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@jb2530 I just posted this, where someone's IHD had stopped working due to a power cut (there are many people who seem to get IHD connection... see more
- 1 Day Ago
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5replies
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@JoeSoap I have a smart meter, so I didn’t send any readings they’re taken automatically when they bill me. The £300 in credit was shown after my... see more
- 1 Day Ago
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@ALB23 Was your account £300 in credit immediately after you submitted recent accurate meter readings? I only ask as I’m wondering if that... see more
- 1 Day Ago
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7replies
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247views
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My account was over £300 in credit, so I requested a refund by EON who initially said the refund request was accepted and a cheque should be sent to... see more
- 1 Day Ago
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7replies
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As your posts had been on the forum for over ten hours without any response I thought I would try to offer some advice. My apologies if I... see more
- 1 Day Ago
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5replies
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