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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@meldrewreborn Thanks for that. I agree it is double-dutch to most but relevant sections are and the equation mentioned above requires... see more
- 12 Hours Ago
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I didn’t quite say that. I still don’t know if internal exit fees have been scrapped retrospectively. This instance is a case of Eon Next advisors... see more
- 13 Hours Ago
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@Mailman I found this on Estimation of Annual Consumption System - Elexon Digital BSC. It seems that all of our supplies go into the... see more
- 13 Hours Ago
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pm sent :) see more
- 13 Hours Ago
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Hiya @Chihuabacca 😁 Hannah here - thanks for coming to our Community! I can confirm that we have no internal exit fees. The wonderful... see more
- 13 Hours Ago
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I have had different response from the WhatsApp team (who say no fee to change tariff) and the hi@eonnext.com team (who say fees apply when changing... see more
- 13 Hours Ago
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@kevinp You’re welcome. Just be sure the day and night readings are submitted correctly. Check current readings against your latest statement so... see more
- 15 Hours Ago
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Thank you for your quick and helpful response see more
- 15 Hours Ago
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@Chihuabacca There has been a recent problem where exit fees have been charged when they shouldn’t have been. It happened to me but were soon... see more
- 15 Hours Ago
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@kevinp You may then have to submit them by phone, or email etc. Contact details can be found in the purple section at the bottom of this page. see more
- 15 Hours Ago
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Thank you for your prompt reply. So, let's say I have the two readings from the meter. When I look on the website, it only offers one space to submit... see more
- 15 Hours Ago
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@kevinp You will have to take the readings from the meter itself. see more
- 15 Hours Ago
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My online account says there are issues with the collection of meter readings. If I use the reading from the IHD, it only appears to give one... see more
- 15 Hours Ago
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I tried switching from my current tariff Next Fixed 12m v6 which has No Exit Fees to a cheaper tariff. There is a warning that I will have to pay... see more
- 15 Hours Ago
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@Poppy459 I can see that they are a legitimate company that are regulated by the FCA. The debt isn’t yours and Eon Next have acknowledged that so... see more
- 1 Day Ago
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I've changed suppliers a number of times and the IHD never needed to be re-paired - the security credentials of your ihd will be stored on the meter,... see more
- 1 Day Ago
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Hi there, sorry it took a while to reply, but I've now had a look and compared the statements section of the our account, and the bills and they seem... see more
- 1 Day Ago
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@JoeSoap thank you it’s just unnerved me I guess. I’ve read so much about them and not good. see more
- 1 Day Ago
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@Poppy459 The debt isn't yours and your account is in order so to me you have nothing to worry about. I presume LCS is a debt collection agency... see more
- 1 Day Ago
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We received letter this week from LCS to legal owner regarding an EON bill for previous owner. We stupidly phoned them as I was shocked so they now... see more
- 1 Day Ago
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@Jennie Perhaps an affidavit would satisfy the buyers. See what your solicitor thinks. see more
- 1 Day Ago
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Morning, We had solar panels installed about 10yrs ago and paid outright for them when they were installed. We are currently in the process of... see more
- 1 Day Ago
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Presumably your online account (in the meter readings section and the meter reading history) reflects the smart readings shown on your bill. see more
- 2 Days Ago
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@JonP I know (from personal experience using Surfshark) that you cannot logon to Eon Next's online site if the VPN is enabled. My bank, HMRC (+... see more
- 2 Days Ago
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@Fowler1957 I have a Chameleon 3 IHD and by pressing the icon that has a flash and a flame I can toggle to an Electricity-only display. Perhaps... see more
- 2 Days Ago
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@Fowler1957 I think you must be referring to the IHD (In-Home Display). I don’t know the answer but if you can tell us what type of IHD you have... see more
- 2 Days Ago
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@JoeSoap we don't have gas, so I would prefer an electricity only display on my smart meter see more
- 2 Days Ago
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Hi @JonP . I'm not sure I'm the lucky one. There are way more sites that are equally "horrendous" when it comes to password managers. They include... see more
- 2 Days Ago
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I have tried multiple PCs, platforms and browsers. It's been particularly bad over the last week, but always takes a few attempts. Lucky you anyway... see more
- 2 Days Ago
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Hi @LisaD unfortunately you haven't tagged in @Connor_EONNext . To do so always use either 'Reply with quote ' or 'Reply '. No worries I've tagged... see more
- 2 Days Ago
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Hi Connor, how do i go about getting in touch with someone? see more
- 2 Days Ago
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@Nomis Always worth a try. If you don’t have a user manual this might help… https://www.smartme.co.uk/documents/Pipit-500-Quick-Start-Guide.pdf see more
- 2 Days Ago
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Hi Joe, thanks for that. The Pipit 500 only works when plugged in, but there's a socket near the meter, so I've plugged it in and put it in the... see more
- 2 Days Ago
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