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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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Hi @SmartMeterQueries As frustrating as meter/billing problems are, can you please refrain from making multiple posts on the same subject. It will... see more
- 1 Hour Ago
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Hi @SmartMeterQueries Firstly, which meter are you referring to - electric, gas or both? Can you supply more detail on the problems that you're... see more
- 1 Hour Ago
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@SmartMeterQueries Wi-fi has nothing whatsoever to do with smart meters, which use cellular or LRR for WAN communication, depending on where you... see more
- 9 Hours Ago
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@Merrick This interesting to know and helpful, thanks for sharing! I've now escalated my issue, so hoping it'll be sorted soon before my bill due... see more
- 10 Hours Ago
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@SmartMeterQueries The original faulty meter was found faulty because it was a smart meter enabling me to obseve usage whilst the gas was turned off,... see more
- 10 Hours Ago
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Thanks - I've looped in that email, and will keep my fingers crossed! see more
- 10 Hours Ago
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@jorenejo solidarity! I am going through trauma with Eon and excessive, incorrect charges due to faulty smart meter see more
- 10 Hours Ago
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Evening @SmartMeterQueries If you haven't already done so make a formal complaint via unhappy@eonnext.com . If your complaint can not be... see more
- 10 Hours Ago
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Sending solidarity! I have repeated issues, and Eon keep saying thye'll fix it in 2 weeks... for 4 months Eon used this faulty meter as an excuse... see more
- 11 Hours Ago
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31replies
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Sending solidarity! I have repeated issues, but my wifi is fine in my garage Eon used this faulty meter as an excuse to send me a huge recent gas... see more
- 11 Hours Ago
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Sending solidarity! I have repeated issues, but my wifi is fine in my garage Eon used this faulty meter as an excuse to send me a huge recent gas... see more
- 11 Hours Ago
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Please share below anyone else who had huge and obviously wrong meter readings from Eon this month? I'm building a thread for evidence, action and... see more
- 12 Hours Ago
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Please share below anyone else who had huge and obviously wrong meter readings from Eon this month? I'm building a thread for evidence, action and... see more
- 12 Hours Ago
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Hello! I'm building a thread for community, action and solidarity of people who've had incorrect readings on Eon smart meters, and been hit with... see more
- 12 Hours Ago
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@DebF_EONNext That's excellent. 😃👍 see more
- 13 Hours Ago
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Hey everyone👋 If you're new around here then a great big warm welcome to our community! It's really lovely to have you here, we're all so chuffed... see more
- 18 Hours Ago
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Hey @economy7 👋 Welcome to the Community! I do feel, with cases like these it's always best to check the account to understand a little more... see more
- 21 Hours Ago
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@retrotecchie Hi there! I do understand what you are saying here and I will feed it back to the teams. Thanks for your comment 🙂 see more
- 21 Hours Ago
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18replies
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Hey @smartgas 👋 Firstly, welcome to the Community! I'm so happy to hear it's been sorted. You're welcome to share any feedback you may have. ... see more
- 21 Hours Ago
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@JoeSoap Hi @JoeSoap Thank yes I’ve seen this before. im trying to work out wether to use Eon to install my solar system. Its about... see more
- 21 Hours Ago
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@Oversonneil You probably have read this… https://www.eonnext.com/electricity-and-gas/smart-export-guarantee … and therefore already know... see more
- 23 Hours Ago
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2replies
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