Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Health Check
    'We've found something that needs your attention ...' ... 'Account Health Check - Change to Fixed Direct Debit' just appeared on my online dashboard... see more
  • Overcharged
    @ALB23 Ah, right. You could try submitting a manual read of the meter(s) to bring the account bang up to date and then try again. The credit... see more
  • IHD not working
    Hiya @jb2530 Hannah here 😊 thank you for coming to The Community! I completely understand the frustration here and thank you @JoeSoap and... see more
  • How to contact E.ON Next
    Morning @jb2530 - Hannah here 😊 Uh-huh! We're so sad to see you go! Pop me a DM and I can get that sorted for you 👽 see more
  • IHD not working
    @jb2530 I just posted this, where someone's IHD had stopped working due to a power cut (there are many people who seem to get IHD connection... see more
  • Overcharged
    @JoeSoap I have a smart meter, so I didn’t send any readings they’re taken automatically when they bill me. The £300 in credit was shown after my... see more
  • Overcharged
    @ALB23 Was your account £300 in credit immediately after you submitted recent accurate meter readings? I only ask as I’m wondering if that... see more
  • Overcharged
    My account was over £300 in credit, so I requested a refund by EON who initially said the refund request was accepted and a cheque should be sent to... see more
  • IHD not working
    As your posts had been on the forum for over ten hours without any response I thought I would try to offer some advice. My apologies if I... see more
  • 100% renewable ?
    So they cannot claim only 100% renewable electricity is used by E ON customers We all use the same electricity from the National Grid which is... see more
  • IHD not working
    i think im intelligent enough to have asked eonnext what to do and how to deal with the issue before commenting on this forum see more
  • Warranty
    tried that see more
  • How to contact E.ON Next
    how do i delete my community account ​​​​​​​ see more
  • IHD not working
    @jb2530 I would advise you leave the complaint open for now. It may or may not be the IHD at fault. Please see my answer to your similar post on... see more
  • IHD not working
    @jb2530 You could first try the suggestions in the replies to a similar question in the link below… ... see more
  • Readings
    @Jamie3410 In my experience smart readings will continue to be pulled on your normal monthly date. Any extra manual readings you submit will... see more
  • A great big E.ON Next community welcome!
    @DebF_EONNext We call those soft rolls or bread buns here in the North East. Perfect for a chip butty, or a bacon or ham and pease pudding... see more
  • IHD not receiving data from the meter following power cut
    Yes, a ruggedised 'thin client' Windows CE tablet, made by Panasonic. see more
  • Moved out, closed my account and EON open it again!!!
    Well, they are out of luck. It's now June 2024 so the time period falls well outside the maximum 12 months back-billing period. If your account... see more
  • IHD not receiving data from the meter following power cut
    @PipB I’m sure that your problem lies with the Global Unique Identifier (GUID) registration of your IHD with the comms hub (CH) having been lost... see more