we received a letter for energy support scheme to top up our prepayment meter
but on Friday we had our key meter changed to a smart prepayment meter so how do we get the payment now?
As your vouchers won’t work now you will probably be best to contact customer service to ensure that your EBSS payments are credited to your meter. You can contact them by any means shown in the link below but you will need to be patient as they are overwhelmed at present…
All of our Smart Pay As You Go customers started receiving their EBSS payment to their electricity meters on Friday, your account might not have registered this, with you having yours installed on the same day.
We're aware that there will be a cross-over for some having their meter changed to Smart Pay As You Go whilst the EBSS payments are going through. Due to this, if you receive a voucher due to this cross-over, you'll be able to use the voucher still by redeeming this alongside the barcode (available on the app/your online account) to have the payment applied to your Smart Pay As You Go Meter, you'll still need to do this in-store like you would have with your key meter.
Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
Do you agree with a comment? Give the member a 👍
Got the right answer to a query? Click 'Best Answer' ✅
Can't find any help using the Search function or by scrolling through our Community? 🤔 Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here
I have visited 3 Post offices. All have told me cannot be done with the barcode and they need the key, which obviously I no longer have as my smart meter was installed 30/9/22.
I tried phone, WhatsApp and email to question this with eon next.
I am losing the will to live.
I had budgeted for the payment for this month
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
