[gabor]

We’re doing a loft conversion and the gas meter is right where the new staircase need to go. Therefore I booked an appointment with Eon to move the meter 1 m away on the same wall. This cost £150 pounds and they added this on my energy bill. I booked this in 7th June. I was told the company who’s doing this will come and do this 15/16/17 Aug. Nobody has showed up to do the work - when I called and confronted Eon they said they can’t see this booked in at all but they will investigate and registered my complain. They also said to chase with the company who was supposed to do the work. Another 3 weeks have passed and still haven’t heard back from E.on. The builders are waiting on us to install the staircase and I’m so desperate right now, Thinking of finding someone to move the meter and face the consequences. I think it’s outrageous that we are in the hand of the supplier and they don’t honour their end of the deal. Can anyone suggest anything? Thanks.

[meldrewreborn]

@gabor
@Beki_EONNext this needs sorting soonest - us volunteers can’t solve this one!

[GemmaWilliams]

@gabor did you get anywhere with this? I have been waiting months, payment taken but they never turn up!

[retrotecchie]

Originally Posted by GemmaWilliams

@gabor did you get anywhere with this? I have been waiting months, payment taken but they never turn up!

I'll send another shout to the @Beki_EONNext @HannahD_EONNext @PeterT_EONNext @Han_EONNext @Bennie_EONNext @DebF_EONNext @Anasa_EONNext to see if we can chivvy up any response.

[PeterT_EONNext]

Hi @gabor and @GemmaWilliams

I'm so sorry to hear that your appointments haven't gone ahead and you've heard nothing since - this certainly isn't the customer service you deserve, and should expect (especially if its an appointment you've paid for!)

@GemmaWilliams Are you able to confirm if the appointment you're referring to is also a move of your gas meter?

[GemmaWilliams]

@PeterT_EONNext Hi, mine is actually for a electricity meter upgrade from single to 3 phase (the work has already been completed for supply, I just need you to fit the upgraded meter. Thanks

[PeterT_EONNext]

Thanks for confirming @GemmaWilliams

I've had a quick look at your account, which I can see by searching the email address you used when you registered for an account here on the Community.

I understand that you were speaking to someone on WhatsApp who was supposed to be providing you with an update - they're available tomorrow so I've sent them a message asking them to find out what's happening with your appointment and to get in touch with you, as I can't access their messages and I believe they may have been in touch with the individual who has requested your appointment.

I hope that they message you tomorrow, and if they don't please let me know so that I can get this chased up, as I understand how frustrating awaiting this information regarding your appointment must be.

- Pete

[GemmaWilliams]

@PeterT_EONNext thanks so much Pete. The last message I had on WhatsApp was the 26th of October and they were looking into it. Fingers crossed someone comes back to me. Thanks again for chasing. I had advised of the meter change required back in March and hace been chasing every week since, so messaging on here was my last hope!

[PeterT_EONNext]

Since March! 😱

There's definitely something not quite right there @GemmaWilliams

Keep me updated, and if you don't hear from my colleague who spoke to you on 26th October by the end of tomorrow, let me know and I'll be sure to give them a harder prod (as well as find out what's going on of course)

[GemmaWilliams]

@PeterT_EONNext Hi, still no contact from anyone. It has been 8 weeks as of tomorrow since a complaint was logged so I have no choice but to submit an enquiry with the energy ombudsman. Never have i had to do this. This is my last resort but I don't feel I have been given any support