We’re thrilled to announce that E.ON Next has been awarded a Special Commendation for Consistency Through The Crisis by the 2023 Uswitch Customer Satisfaction Survey. A huge thanks to our customers, we’re buzzing with your positive energy!
And let’s not forget, a MASSIVE shout out to all our Nexties who have been working hard behind the scenes to deliver their support throughout the challenges of the energy crisis. This one’s for you.
Life can be unpredictable that’s why E.ON Next will continue to support our customers through thick and thin.
does consistent mean there was little improvement or decline? What does it actually mean?
Now, if the award had been for the best customer service that would be a different matter.- who got that?
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
QUOTE This is a special commendation award, with one winner and no runners-up. The winner was E.ON Next for maintaining the most consistent level of customer satisfaction across all categories throughout the energy crisis. New customers that moved to E.ON Next from collapsed energy companies are equally as satisfied as existing customers, which was not the case for any other supplier.
Oh @JoeSoap 😓, I promise you that this is top of our list at the moment to make sure we get an answer for you.
The Community Team and I are using all our resources to get an answer and as soon as we know what's going on and what fixes are being brought in, we'll update you. Thank you so much for your patience. I know how frustrating it is.
Have we asked @theunknowntech if he has any insider updates that might help us understand what's going on? We're talking about this thread on IHD issues we're seeing at the moment, if you can help TUT.
@JoeSoap Ooops! TUT is shorthand for 'the unknown tech'. We community folk type a lot and like doctors, I forget that not everyone is aware of what these abbreviations mean! Sorry JoeSoap, I'll do better next time!
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