I would certainly be contacting customer service if I knew I didn't owe them any money. Contact details can be found if you scroll to the purple section at the bottom of this page. One thing I noticed is that the client is Eon and not Eon Next. This is the Eon Next forum.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I would certainly be contacting customer service if I knew I didn't owe them any money. Contact details can be found if you scroll to the purple section at the bottom of this page. One thing I noticed is that the client is Eon and not Eon Next. This is the Eon Next forum.
Just had a look at Eon Energy website and it points home users to EonNext. It had this under help: If your account number starts with 'A-' then you're a customer of E.ON Next.👴
I have edited your post to remove the sensitive account data 😊 As the others have said you should get in touch with an Energy Specialist they will be able to help you further you can find all of our contact info here.
Firstly is the letter addressed to you or "The Occupier"? If it's Occupier then please disregard this as it isn't your debt, I would pop it back in the post and return to sender. If however it's in your name, did you have an account with E.ON previously? From what you've described it sounds like it may have been a debit that's migrated over from E.ON to E.ON Next.
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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