I changed my tariff last Friday 23rd June to next loyalty v4 fixed rate. IHD has updated but shows incorrect details. Shows higher prices than my email and not taken into account direct debit discount. Eon have said its an internal it issue. Anyone else having same problem
Yes there are some on here, including me, having this issue. I have been told by customer service that the technical team are investigating the problem.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Ours is the same. Changed tariff over a week ago and IHD still showing old rate. Have sent loads of emails and still not working. Have left it off and unplugged for 24 hours as requester, then rebooted, and its still showing old tariff.
I would have expected your IHD to have updated by now but to be showing slightly higher rates than your new tariff rates actually are (if you are on a DD tariff) due to a known issue. Whatever your IHD shows you will be billed at the correct rates 🤞
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