app won't let me top up

Level 1

29-09-22

875 views

need to top up but app or website won't let me keeps saying somethings gone wrong. tried ringing but they never answer i have also emailed and whatsapp them with no joy at all very bad customer service

2 Replies

Level 91

JoeSoap

29-09-22

@Bruntie47

Have you tried uninstalling and then re-installing the app? Customer service will be snowed under at present with the changes coming in October so you will need to be patient whilst awaiting a response, I'm afraid.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Community Manager

Anasa_EONNext

03-11-22

@Bruntie47 Anasa here 👋 I hope your're well just checking in to see if this has been resolved for you now? or if you're still experiencing issues?

'The greatness of a community is most accurately measured by the compassionate actions of its members’

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