It sounds to me as if this might be the pesky billing schedule issue again. I've seen a lot of cases of that recently and I think there's an easy fix. Please ask customer service to reset the read schedule for both your meters and see if that helps. If it doesn't, I can try to help with some initial diagnostics.
You should get a bill monthly as well, I'd recommend asking for this issue to be investigated as it sounds like your account might be in a slightly corrupted state.
Just another guy passing by... The unknown tech way...
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