[Rickyssound]

I cant create a online account to pay and Im getting £20 collection fees added. I have not recieved a bill to pay and got both these letters at the same time, they have a 7 day difference on their dates.

No email is coming threw from trying to sign up, no one has replied to my emails, I have emailed ceo and unhappy email and still no reply.

I was on Npower and never miss my bills or payments and this bill is double what it should be.

How do I get a online account and appeal these fees as I dont see how I can be hit with fees for not paying when I have not even recieved a bill. I also see alot of others having same issue and still nothing is done. Why have they not fixed this?

What do I do?

Many thanks
ps it let me create a account here real quick but no email from them for creating a account to pay them.

[Landmark]

Originally Posted by DWRUK

@Rickyssound you will get a quicker response if you contact them on Twitter (and possibly Facebook). My recent complaint via their unhappy email was completely ignored. But my complaint on Twitter was dealt with in the space of an hour or so.

I agree, I signed up on Twitter because I don't have a facebook account for security reasons. Twitter PM worked for me like magic, believe it or not!

[theunknowntech]

Hi,

For this one, I would probably recommend resolving this over the phone as that's likely to be the fastest way to get it all sorted out. The forum is separate and the accounts created on here only exist on the forum, there's no account sync or single sign-on features with the main system.

[DWRUK]

@Rickyssound you will get a quicker response if you contact them on Twitter (and possibly Facebook). My recent complaint via their unhappy email was completely ignored. But my complaint on Twitter was dealt with in the space of an hour or so.