I joined at the start June 2021 since then I have had major issues with meter readings, I only submit 5 digits but the system is adding one at the end . I live in a 1 bed flat and since June 6 to date my bill was £425.00 odd . I have tried customer services I keep being asked to send screen prints over all the time the bill isn't being updated, I haven't paid a penny since June and I am worrying....
I just don't know what to do I have informed them lots of times in a email reading are wrong June but its being ignored .
Hmm... These readings shouldn't be getting messed up like this and such massively inflated readings should fail validation and be rejected. That bill sounds massively higher than what I'd expect for someone in a one-bed flat as well, so your account probably needs someone to review it manually to get things back on track.
In the meantime, I recommend that you continue making your usual payments as this will help to pay for what you're actually using and keep your account in good shape. You may want to call customer services to resolve this one rather than email them, the response time will likely be faster.
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