@Pauled22344
Please remember we volunteers don't know you and have no access to your account - we only know what you tell us.
Only those with Eon Next in their titles are company employees and even they cannot access your account in detail unless you give them that information by private message. Never post personal information in the forum itself.
You will get statements when readings are submitted. So no readings, no statements. However statement for most people on variable tariffs have to relate to readings actual or estimated on 1st of January, April, July and October because the prices in line with the OFGEM price cap change at those time.
You are also asking why you were charged on an E7 type peak/off peak tariff prior to beginning of November23 but not afterwards. It appears that your tariff was changed from E7 to single tier. I have no clue why - we can't access your account. As @WizzyWigg says we're trying to help - but rubbing forum members up the wrong way doesn't help solve your issue.
Inevitably you will need to contact customer services - have you done that yet?
Please remember we volunteers don't know you and have no access to your account - we only know what you tell us.
Only those with Eon Next in their titles are company employees and even they cannot access your account in detail unless you give them that information by private message. Never post personal information in the forum itself.
You will get statements when readings are submitted. So no readings, no statements. However statement for most people on variable tariffs have to relate to readings actual or estimated on 1st of January, April, July and October because the prices in line with the OFGEM price cap change at those time.
You are also asking why you were charged on an E7 type peak/off peak tariff prior to beginning of November23 but not afterwards. It appears that your tariff was changed from E7 to single tier. I have no clue why - we can't access your account. As @WizzyWigg says we're trying to help - but rubbing forum members up the wrong way doesn't help solve your issue.
Inevitably you will need to contact customer services - have you done that yet?
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
