It's been 10 days since i refunded some credit from my account to bank account and STILL haven't recieved my money back. I was repeatedly told diffferent information and misinformation from there so called customer service and was even rude to. The customer service i recieved was the worse i have ever had from any company. When the simple busniess transaction final clears (I know that international transactions is quicker then this company) I will be making a compliant. I will forever give this company a bad name over social media.
Repayments / Company lies and Misinformation
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Best Answer
Level 9109-09-23Best Answer@AshleyJ
For credit refunds without complications they aim to have the money in your bank account within 10 working days. If you have not yet reached that point then you may have a few more days to wait.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Community Team09-09-23Hey @AshleyJ
I hope you're well. While I know it can be frustrating waiting @JoeSoap is correct, once your refund has been processed by finance it can up to 10 working days for this to reach your account. If you've been told that it's already been issued then this means it's in the hands of your bank, we are unable to control their processing times.
You will be able to see your refunds in your online account under the payments tab and viewing your transactions 😊"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳OUT OF OFFICE UNTIL 01/05/24 🏖
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Level 409-09-23You best hope that money clears in ''10 working days'' aswell. As it stands three of your so called customer service agents were all wrong and don't you dare think about taking my direct debit out on the date i set. You will get it 10 working days late. -
Level 9110-09-23
Your DD will almost certainly be taken on or shortly after the date you have set. You can change the date in your online account should you wish to do so. -
Community Team10-09-23Hi @AshleyJ 👋
I just wanted to reach out, to say I'm so sorry to hear about the experience you've had 😞
I can see the lovely @DebF_EONNext and @JoeSoap have already provided you with enough information about this.
However, if it's been over 10 working days and it still hasn't reached your account. You're more than welcome to contact one of our Energy Specialists. They'll also work with you to help resolve your complaint. We have lots more information and other ways to contact us on our website here
If you do wish to amend the date of your direct debit but not sure how, I have provided a little step by step that'll hopefully help with this! 😊
- Once logged in and on your online account
- Under payments click manage payments
-Just under the direct debit information there should be an option to change date
Let me know if you have any further questions 😊
Emma✨Last edited by EmmaN_EONNext; 10-09-23 at 17:27.
Knowledge is power, community is strength, and positive attitude is everything 💜 -
Level 411-09-23@JoeSoap Will it now... We will see about that.
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Level 411-09-23@EmmaN_EONNext You got till Wednesday. If it goes passed that, No you won't be hearing from me, I've contacted you people enough. But someone will contact you on my behalf. As for amending my direct debit date i don't need to know how, I will cancel my direct debit and pay manually each month 10 working days late.
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