Have had my smart meter just 2 months, and I have received a message stating it has stopped sending readings. Has been sending them, just stopped. Sent in a reading, but what next? IHD and my internet access are working fine. Will Eon contact me if the problem persists?
Last edited by DebF_EONNext; 28-08-23 at 09:52.
Reason: remove featured thread
Tried the meter check, they can't find the meter. Have been on main Eon site but nothing practical like suggestions of what I can check on the meter itself. Will contact them if necessary.
@gemima29
My meters have also stopped communicating but I didn’t get any notification. The first inkling of a problem was when usage data stopped showing in my Eon Next app from 8 July onwards. I then didn’t receive a bill in August so like you have submitted manual readings.
I now have an engineer visit booked. Probably best you contact customer service.
Last edited by Han_EONNext; 28-08-23 at 09:54.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
One week on. Nothing. Have managed to reset the gas meter which states it is connected, but can't do a thing with the electric meter. Facebook chat driving me mad, especially after a message implying that I was trying to apply the reset instructions to the monitor!!" SPARE ME was the politest reply I could come up with on short notice. I was in no small amount of pain, which I told them, due to repeatedly having to access the meters through a small beneath stairs cupboard and I am not a spring chicken! It's always 'wait a few days', then 'wait a bit more'.
Last edited by Lee_EONNext; 03-09-23 at 12:55.
Reason: Removal of text
I can sense your frustration. As you are already in touch with CS, the only thing that might get you a better answer than, ''Wait a few days.'' is to send a complaint to unhappy@eonnext.com detailing everything you can. Hopefully, a fresh pair of eyes can take look, although this can't be guaranteed.
Hi @gemima29 In my experience with this the team should be looking at regaining both smart capacities at roughly the same time. I would suggest contacting customer service and opening a complaint if you're unhappy.
What happens is our smart team try to resolve these issues remotely, if not we may ask to visit. Now in some cases the issue is part of a wider issue with no fix or date of when this will be fixed.
If you want I can have a look and see if the communication has been restored at all? Pop me a PM and I will take a look for you, if you wish 😊
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
