Since you changed my tariff (without notification) from Electricity Standard SC ROB to Electricity Next Flex Starting on 01/04/2023 I have not received a bill.
Normally I receive a bill by the next day after a meter reading is sent.
The forum isn't always monitored by Eon staff so in the main you are only in contact with other customers, who don't have access to your account.
Did your old contract expire? Next Flex is the only tariff on offer and your old contract conditions probably had a default tariff for when your contract ended. If your are desperate for a bill (I doubt that many others would be) you'll need to contact customer services.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Since you changed my tariff (without notification) from Electricity Standard SC ROB to Electricity Next Flex Starting on 01/04/2023 I have not received a bill.
Normally I receive a bill by the next day after a meter reading is sent.
Can you please advise?
I think you need to contact Eon Next for a few things:
I don't see PORB (payment on Receipt of Bill) as a tariff option ATM for my postcode. I am also on Next Flex but pay by Variable Direct Debit. You need to ascertain if PORB is an option for you now if that is what you want. Bear in mind this is more expensive than any DD version.
If they have put you on Next Flex, maybe they are expecting you to set up a DD - just guessing here.
You really need to speak to someone from CS to discuss what payment options/tariffs have been available to you since 1st April. If you really need to go via PORB, and this is not available to you from Eon Next ATM, then you always have the option to walk to another supplier that will. 👍
Thank you for your replies. I didn't realise that the forum wasn't monitored by Eon staff. My experience of customer services has not been very enlightening so that's why I posted on here.
I asked them why they changed my tariff and if the terms had also been changed and this is their reply:
Hello, Thank you for your email. The reason for the change of tariff is because there was a price change on the 1st of April. Due to the price Cap announcement by Ofgem, Eonnext changed all customers tariff to suit to new price cap which took effect on the 1st of April 2023. Please do not hesitate to contact me if you would need further assistance. Best wishes, **Name** EONnext Energy Specialist.
I'm still none the wiser and don't know if they've changed my terms but thought it was rather pointless replying. Originally I was with nPower and paid quarterly (PORB) but Eonnext changed that to monthly as soon as they took over. I wasn't on a fixed tariff deal.
Seems I'll have to try asking another "Energy Specialist" for help. Won't be holding my breath!
there are 2 ways to pay after receipt of bill. Direct Debit is one, payment by any other means is the other. For the average customer the Direct Debit option is £200 less expensive, so preferred for most people.
Good morning @Doppa Anasa here 👋 one of the Community Co-ordinators it's great to have you here! As you now know the forum is mainly for our customers to talk to each other there is a lot of knowledge on here so it's a fab place to ask for help. The only thing is the members are not able to view your account details so for anything account specific you'd need to contact a Digi Energy Specialist. The forum is monitor by us to make sure any emergencies are sorted and to keep the forum nice and friendly. Sometimes we do step in depending on the query, we're not available 24/7 like customer services is.
Many of our tariffs changed due to the recent price change on 1st April and yours was one of them. You are now on a new tariff as of 1 April based on the OFGEM changes. Your best bet is to get in touch and clarify what tariff you are on for your peace of mind. You can view or change your tariff any time via your online account.😊
If you do need anything clarifying or a chat we'd love to see you back here!
Last edited by Anasa_EONNext; 30-04-23 at 09:12.
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Further to what I wrote in my earlier post, are you able to see PORB tariffs available from April 1st? They are not visible when I try to search for available tariffs in my region (North) via the website or is it the case that PORB tariffs are only available when you ring up?
Good afternoon @Mailman 👋 I hope you're well! I'm not quite sure about your question but I'll have a look into it for you..I'd of thought that all our available tariffs would be online unless there was a specific reason why we had to use a tariff no longer available... 🤔
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