I read you can but you have to pay for it. Will research further. I'm happy to pay for it. Don't care as long as it gets E.ON Next off my back, I've had enough.
Hannah here 😊 - We ask that you keep things to one thread if discussing the same issue! The Community Team & our lovely volunteers will always try our best to support and help you but that can get confusing & harder to do if multiple threads are open.
Every time I have agreed with an EON operative that the account is now sorted, paid up to date and wait for the bill on the due date, I immediately get another new bill, even though my monthly billing cycle has weeks to go and I have expressly asked for out-of-cycle billing to stop and been promised it wouldn't happen again.
The situation regarding my billing is now so complex I cant make head or tail of it. I thought I had sorted it out a week or so ago. Looks like its just made up as it goes along. I cant trust it anymore, its a moving target.
The person who picked up my complaint has refused to call me and discuss it, and has now said "sorry my manager says theres nothing we can do"
What I will do is lock those other two threads for now so we don't get any confusion.
Uh-huh that does sound strange, and that's certainly not the service we like to give over here; so I'm so sorry you've been let down 😣. I would like to take a look into this for you and work with you to sort things out 😊. So I have sent you a message & we can have a look into this for you.
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