Another customers switch to another supplier might have been linked incorrectly to your account.
Send an email with "Final bill in error" in the subject line and all the details in the main part of the message.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Saoliver1003 Anasa here 👋 one of the Community Co-ordinators, I'm so sorry to here that you have received a final bill and you are not sure why.. there could be a few reasons why and quite rightly as @meldrewreborn mentioned there is a chance it could be a mix up with your meters, this can happen if you are in a communal area sometimes the meter details can get crossed.
If you've not already had this looked at by one of our Digi Energy Specialist please get in touch and we'd be happy to look into this for you 😊
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