I have tried contacting Eon about a prepayment meter as i can't pay my bills but they are ignoring me. I used to have one but it failed so i had no hot water and it took them over six weeks to fit a new meter which was a credit meter when i asked for a pp meter, this was over Christmas. Now i can't pay my bills and i can't get in touch with them as they don't answer the phones. They don't accept whatsapp when they say they do and they are not replying to me on FB.
Eon ignoring me
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Level 9210-01-23@Audimad
Are you absolutely sure your new meter is actually a credit meter and not a smart prepay meter?
Smart prepays do not use keys or cards but instead you top them up online or via the app. Should you wish to top up in cash at a payzone or post office, you will need to download a barcode from your app. Present this at the terminal and you can put cash on the meter as usual.
Last edited by retrotecchie; 10-01-23 at 23:46.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 111-01-23@retrotecchie The guy who fitted it said it was a credit meter as they didn't have any smart prepayment meters.
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Level 9211-01-23@Audimad
If it's a credit meter it just takes one small software tweak over the network to convert it to a prepay meter. I suggest send an email to hi@eonnext.com with all your account details in the body of the email and 'Switch smart meter from credit to prepay' in the subject. One of the requirements of SMETS2 standard meters is that they can be converted from credit to prepay or vice versa remotely by the supplier. If on the other hand they fitted a non smart credit meter simply as an emergency stopgap to get you back on supply over Christmas, then they should change it back to prepay for you as soon as possible.
Last edited by retrotecchie; 11-01-23 at 17:18.
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Level 9111-01-23@retrotecchie
One of the cosequences will be a good propoertion of top ups going to clear the existing debit balance. Another will be higher priced energy.
And switching back might not be easy. I'd tread carefully on this one.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Community Team12-01-23Hey there @Audimad 👐
Hannah here, one of our Community Coordinators. I am so sorry to hear about the situation at hand; and sorry that you have had a look at tour help with energy bills post? We discuss options and how we can help 😊 here is the post 👉 Help with your energy bills.
What is happening when you try and contact us via WhatsApp? Are you getting an error?🌍 Striving for a bigger, better and sustainable world!
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